Sr. Manager, Enterprise Applications

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Own the systems that keep our contact centers running — and make them better.

As the Sr. Manager, Enterprise Applications at Hummingbird, you’ll lead the technical ownership and implementation of our contact center as a service (CCaaS) platforms while overseeing the broader enterprise application portfolio that keeps our operations running. This is a hands-on technical leadership role for someone who can move between architecture decisions and implementation details without missing a beat.

Most of your day will feel like a mix of leading CCaaS implementations, guiding architectural decisions, overseeing platform health, and partnering cross-functionally to make sure systems deliver what our clients and patients need. You’ll manage a small team that supports platforms including Workday and Monday.com, while personally driving the technical depth and execution rigor that our CCaaS buildout requires.

We’re deploying two CCaaS systems concurrently, which means day one carries real urgency. In your first 30 days, you’ll dig into our current runbooks and client environments, identify gaps, and step in as the point person for these implementations. By 60 days, you’re leading. The right person thrives in that kind of environment.

Responsibilities

What You’ll Do

CCaaS Implementation & Platform Ownership

• Lead end-to-end CCaaS platform implementations, including Genesys and Talkdesk, from requirements gathering through deployment and ongoing support.

• Serve as the technical point person for concurrent client CCaaS deployments, coordinating with vendor implementation services while driving internal execution.
• Design scalable implementation approaches, including API-based configurations that reduce reliance on vendor professional services over time.
• Own platform health post-implementation: SLA adherence, business continuity processes, incident response, and long-term maintenance.

Enterprise Application Oversight

• Oversee the enterprise application portfolio, including Workday, Monday.com, and other tools that support internal and client-facing operations.
• Manage and develop a small team, setting clear delivery expectations and supporting growth while building toward a stronger bench as the team scales.
• Define and evolve technical and architectural standards across your application portfolio to ensure systems are scalable, maintainable, and well-integrated.
• Stay hands-on in tooling, code and pull request reviews, and troubleshooting to reinforce quality and remove blockers for your team.

Cross-Functional Partnership & Delivery

• Translate client and business needs into clear technical plans: sequenced, resourced, and aligned to priorities.
• Partner with stakeholders across operations, client success, and technical teams to resolve dependencies, standardize data and system models, and drive execution.
• Maintain visibility into system health, incident patterns, and operational risks, surfacing trends and escalating early when needed.
• Establish clear ownership and operating rhythms across teams to support consistent and predictable delivery.
• Make tradeoff decisions on architecture, timelines, and scope, and communicate the implications clearly to leadership.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

• Work Location: Remote. You must work from a location within the United States with consistent internet service.
• Work Type: Full-time
• Travel: Minimal to no travel required.
• Compensation: Expected range is $150,000 to $195,000. New hires usually start between $150,000 and $180,000, depending on experience and internal equity.
• Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.

Required & Desired Skills