Rebate Application QA Processing Specialist

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

Overview

Guidehouse is a leading management consulting firm serving the public and commercial markets.  We guide our clients forward towards new futures that build trust in society and your professional skills along the journey.  Join us at Guidehouse.

Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through the State of Georgia’s Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents/consumers and contractors) and other program partners. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.

This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:00 AM CT - 5:00 PM CT.

What You Will Do:

Our task is to organize and make sense of a wide variety of project data, proof of income, receipts, invoices, and other documents to make sure we are appropriately applying rebate payments. To achieve this, the Specialist will need:

• Strong verbal/written communication skills
• Attention to detail and critical thinking skills
• Dedication to participant satisfaction
• Ability to manage assigned workload with the provided tools and resources

Essential Job Functions:

• Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations.
• Enter, maintain, and track rebate applications in the program application and rebate processing platforms.
• Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners.
• Maintain knowledge of eligible products, services, and customer service processes & procedures. 
• Communicate and resolve disputed rebate claim data.
• Accept responsibility, work independently, and manage time effectively to meet deadlines.
• Work with a varied client base including special populations/clients with special needs and communication barriers.
• Make decisions which have financial, program benefit, and/or legal outcomes, and which involve technical complexity.
• Process and maintain large volumes of detailed program data.
• Perform other duties, tasks, and special projects as assigned including but not limited to, providing back-up support to other Specialists

What You Will Need:

• High School Diploma/GED and at least 3 years of relevant equivalent experience or (Relevant experience may be substituted for formal education)
• 0-2+ years working within the following sectors: grants management, business, finance, quality assurance, application review or customer service.
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential
• Ability to initiate and follow through on projects and work independently with minimal supervision required.

What Would Be Nice to Have:

• 1+ year experience working in a Grants Management, Energy Rebate program or Customer Service setting.
• CRM experience

Additional Requirements

• The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexi