CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73005581

Requisition No: 867543 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73005581

 Pay Plan: SES

Position Number: 73005581 

Salary:  $49,793.88 - $60,231.84 / annually 

Posting Closing Date: 01/12/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Agent IV)

Fort Lauderdale

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 11 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public. 
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

SPECIAL NOTES:

• Internal Agency Promotional Opportunity.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so. 
• This position may require periodic travel. 
• This position is designated as a “mission essential” position pursuant to the Department of Revenue’s Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster-related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule. Emergency or disaster-related duty may include performing or supporting the Department’s mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed i