Training Specialist - Revenue Cycle

Department:

10290 Revenue Cycle - Rev Cycle Training: Midwest

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Primarily First Shift, Monday through Friday, and may be off hours needed periodically.
• The position location is set for Green Bay market area, but Advocate Healthcare IL & WI markets are also acceptable.
• This is a BLENDED role where there is some on-site work as well as the opportunity to work remotely.

Major Responsibilities:

• Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes team members need to know to perform their jobs.
• Presents information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. These techniques include role playing, simulation, team exercises, group discussions, videos, e-learning and lectures.
• Provides other types of training beyond the typical classroom setting; for example, small group precepting, desk-side support, virtual conferences, and other forms of training, as needed.
• Provides onsite or virtual go-live support to revenue cycle team members during implementations, affiliations, and other significant operational changes.
• Monitors and evaluates the effectiveness of training activities and the progress of learners; provides feedback to Revenue Cycle Training leaders on team members who are particularly excelling or struggling; as well as provides input to Instructional Designers on opportunities for adjustment to course content. May assist with development and refinement of training materials.
• Maintains a high level of revenue cycle knowledge in order to provide support to existing revenue cycle team members through the HIT ticketing system, centralized e-mail questions, and phone discussion on designated days. Works collaboratively with other departments to resolve support issues.
• Stays up-to-date with all changes to training materials and on industry and educational best practices and incorporates this information into training content.
• Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required.
• May assist HIT project teams in the testing and training of new applications within system revenue cycle areas; provides feedback that enhances training quality and/or troubleshoots system issues.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Business or related field, or
• Bachelor's Degree in Education.

Experience Required:

• Typically requires 3 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.

Licensure, Registration, and/or Certification Required:

• None Required.

Knowledge, Skills & Abilities Required:

• Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills.”
• Strong organizational skills and ability to pay close attention to detail.
• Ability to effectively present conclusions and recommendations in front of groups.
• Effective critical thinking, creativity, problem solving, and decision making skills.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint), or similar products. Ability to learn other applications proficiently.
• Demonstrated teaching skills that promote learner involvement. Innovative coaching and counseling skills when dealing with education and development issues.

Physical Requirements and Working Conditions:

• Must be able to lift up to 15 lbs. when carrying education material to classrooms.
• Must be able to sit 50% and stand 50% of the workday.
• May be exposed to extreme weather conditions when traveling between sites.
• Exposed to normal office or home office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level o