Customer Service Representative

Overview

InteLogix is seeking a Customer Service Representative to join our organization.  In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

 

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

 

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $18.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintain good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems
• Records individual completed daily work statistics.

• Troubleshoots situations accurately, quickly, and efficiently for phone customers.

• Assists other departments or functions with tasks when needed.

• Perform additional duties as required by management.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us