Senior Technical Operations Engineer

The IT Platform team at Zoox is expanding our focus to include IT Technical Operations for our active robot fleet, emphasizing real-time command center live support, real-time monitoring services, and the application of Site Reliability Engineering (SRE) principles. As the Senior Technical Operations Engineer, you will play a critical role in ensuring the stability and success of our live robot missions.

In this role, you will:

• Real-Time Command Center Operations: Work within the Zoox Fusion Center, serving as the primary IT point-of-contact during work hours. Support real-time operations by providing immediate troubleshooting and technical assistance.
• Real-Time Monitoring: Oversee the monitoring of our active robot fleet, ensuring constant vigilance and a quick response to any issues. Implement and manage real-time monitoring solutions to maintain system stability.
• Technical Support: Provide robust technical support for deployed environments in AWS. Utilize your expertise in networking, and cloud computing to ensure operational efficiency.
• Collaboration: Coordinate with multiple technical and support teams to enhance our real-time operations capabilities. Work collaboratively to discover, document, and optimize real-time technical operations processes.
• SRE Principles: Apply SRE principles to improve the reliability, scalability, and performance of our systems. Drive continuous improvement in our real-time operations environment.

Qualifications:

• 10+ years of IT experience, including 5+ years in real-time operations.
• Expert-level experience in building and managing real-time monitoring solutions and concepts.
• BS/MS in Information Technology or equivalent experience.
• Proven track record of success in critical real-time operations (e.g., life-safety, financial, transportation).
• Full-stack knowledge with an understanding of production IT environments and end-to-end service delivery.
• Demonstrable knowledge of networking concepts and troubleshooting, including OSI model, TCP/IP, and DMZ.
• Exposure to operating production environments in AWS.
• Beneficial: Exposure to EKS (Elastic Kubernetes Service).

CompensationThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $156,000 to $226,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.