Senior Director, Product Design - Global Marketplace

Job Summary

JOB DESCRIPTION

Location: New York, New York

Division: Ticketmaster

Contract Terms: Permanent

THE TEAM

At Ticketmaster, we're at the start of an amazing new chapter. As the thrill of live events returns, we're unifying our fan platforms into a single best in class global experience to help millions of fans all over the world access the live entertainment they love and make unforgettable memories.

We're looking for a seasoned, impact-minded Senior Director, Product Design – Global Marketplace who can help us charter this new course with our amazing team around the world.

THE JOB

As Senior Director, Product Design – Global Marketplace, you will provide a compelling vision to create and anticipate best-of-breed, next generation fan experiences for key product areas within Ticketmaster’s flagship Global Marketplace. You will provide short- and medium-term product design strategy, research & brand vision, and design program management at global level, and contribute to medium to long term growth initiatives as required. You will also help build a bench of next generation design leaders for Ticketmaster and guide them to innovate and excel.

You will be accountable for the overall success and performance of your product areas, but also how our fan experiences and future-facing vision stack up against the exceptionally competitive and ever-changing digital landscape. You will also be measured on how successful your stream leads have cascaded Ticketmaster’s exceptionally high design standards and principles into their teams’ day-to-day product objectives and deliveries. The team under your management will be expected to achieve and demonstrate visible and measurable success in product and personal performance.

WHAT YOU WILL BE DOING

Product Delivery, Strategic Development and Alignment

• Deliver best-in-class fan experience and help position Ticketmaster as a global leader in ticketing and tech
• Be responsible for the definition and standards of success, its measurement and the continual optimisation of products and features in your area
• Synthesize complex business requirements into insights-driven UX and brand strategies. Able to influence and activate your visions through strategic relationships and consensus-building.  
• Be highly influential amongst senior leadership and fellow directors across the board.  Widen relationships across the business to further strengthen position of influence.
• Communicate vision to inspire and lead your team towards success
• Direct your stream leads to align goals, schedules, and processes with stakeholders and cross-functional counterparts to meet aims and timelines of Ticketmaster successfully.
• Work with your teams to develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas
• Set clear channels of communications and expectations to ensure your team is communicating plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports.

Design Programs and Infrastructure Management

• Develop a robust UX program and research partnerships to evaluate, inform and validate design & product decisions at macro and micro level
• Educate and influence wider business through accessible UX artefacts that provide empirical and quantifiable reference point/rationale for design decisions
• Track and report the design value of the portfolio to senior stakeholders
• Develop holistic view of brand portfolio, collaborate with business leads on brand development, and integrate/evolve aligned solutions into a cohesive fan experience
• Ensure that Ticketmaster brand identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
• Collaborate with other Marketplace leads to manage and evolve Marketplace Design System
• Collaborate with Product Marketing to devise scalable product asset share and relevant brand systems.
• Constantly think of ways to improve standards, processes and programs to ease the lives and workflow of designers and to set your teams up for success

Team Growth, Development, Innovation, and Thought Leadership

• Mentor, challenge, and develop our bench of growing design leaders and support them through their myriad professional challenges
• Coach stream leads how to lead and mentor their own teams by instilling standards of excellence within them and help them be accountable for their own team’s success

• Evaluate and evolve skills to stay relevant; keep skills fresh and be informed of best practices, technical trends and developments
• Continually int