Senior Director, IT Operations & Digital Resilience

<h4><strong>ABOUT THE ROLE</strong></h4> <p>The Senior Director of IT Operations &amp; Digital Resilience will be the primary architect of our internal technology experience and operational stability. You will lead a global team of 20+ professionals across Service Desk, Infrastructure, SRE, and Compliance functions. Your mission is to ensure a seamless "always-on" employee experience while maintaining a rigorous security and compliance posture across our global footprint.</p> <h4><strong>YOUR DAILY IMPACT AT PELOTON</strong></h4> <ul> <li>Direct the global IT Helpdesk and a specialized VIP Support tier, ensuring white-glove service for executive leadership</li> <li>Lead end-point management strategy (MDM, imaging, lifecycle) to ensure employees have the right tools, whether remote or in-office</li> <li>Act as the primary advocate for the "Employee Experience," using technology to reduce friction in the daily workflow</li> <li>Oversee global network architecture, ensuring high-availability for local, remote, and hybrid connectivity solutions</li> <li>Manage SRE and Incident Management frameworks to minimize downtime and ensure rapid recovery from system failures</li> <li>Own the global network stack, ensuring seamless VPN, SD-WAN, and office-based connectivity</li> <li>Serve as the functional lead for IT regulatory compliance (SOX, GDPR, SOC2) and cybersecurity governance</li> <li>Oversee Loss Prevention strategies to mitigate hardware theft, data leakage, and unauthorized access</li> <li>Align operational workflows with corporate security policies to ensure "security by design" in IT Ops</li> <li>Manage offshore vendor relationships (BPO/MSP), ensuring third-party delivery meets internal quality and security standards</li> <li>Manage a multi-million dollar budget encompassing hardware, software licensing, and managed service contracts</li> <li>You will be responsible for the design and weekly delivery of the&nbsp;IT Operational Command Dashboard, including: <ul> <li>MTTR (Mean Time to Resolve), First-Call Resolution, and CSAT</li> <li>SLOs/SLAs for core infrastructure and network uptime</li> <li>Audit readiness status and Loss Prevention recovery rates</li> </ul> </li> </ul> <h4><strong>YOU BRING TO PELOTON</strong></h4> <ul> <li>12+ years in IT Operations, with at least 5 years in a senior leadership role managing multi-disciplinary teams</li> <li>Deep familiarity with ITIL frameworks, SRE principles, and modern GRC tools</li> <li>Proven track record of managing a team of 20+, including remote and offshore resources</li> <li>Ability to translate complex technical "uptime&qu