Senior Vice President, Head of Insurance Operations, North America

Title:

Senior Vice President, Head of Insurance Operations, North America

Company:

Everest Insurance Company

Job Category:

Underwriting

Job Description:

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, Latin America and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.  

Everest Insurance®, the insurance division of Everest Group, Ltd. is seeking a Head of Insurance Operations based in its global headquarters in Warren, NJ.  As a key member of the Insurance leadership team reporting to the Global Chief Operations Officer, you will play a vital role in overseeing the development, implementation, and continuous improvement of business processes and be accountable for delivering a market leading customer experience for our distribution partners and insureds. 

This position will lead the operations function for Everest Insurance in North America (US, Canada, Bermuda).  This includes accountability for the staff and key processes in the following functions:

• Underwriting Service Operations 

• Premium Audit

• Field and Client Services

• Business Process Optimization  

• Statistical Reporting, Compliance, and Agency Services

Essential Job Functions

Leadership and management of the above functions along with sponsorship to deliver various initiatives in support of Everest’s financial objectives. The fundamental areas of engagement for this position include:

• Collaborate cross-functionally across pricing, underwriting, IT, etc. to develop and improve effective processes, policies, and controls to deliver exceptional customer service to internal and external stakeholders.

• Create an intuitive support model that ensures underwriters are armed with the tools and information to respond quickly to the market with optimal pricing and risk decisions within authority levels and risk appetite.

• Partner with Everest’s technology and business architecture teams to execute projects on time and on budget.

• Lead overall process improvement and automation efforts for the business to accelerate decision making, achieve efficiencies, and deliver an exceptional customer experience.

• Implement process changes to address regulatory change, market reform or adoption of best practices.

• Create the vision and purpose for the operations function, maintaining a pragmatic business focused approach which aligns to the broader Everest Group.

• Lead, manage, and develop a team of operational professionals aligned with Everest’s high performance and collaborative culture.

• Develop and maintain strong working relationships with other Everest functional leaders and external stakeholders including distribution partners, insureds, and third-party service providers.

Qualifications

• Bachelor's degree

• 15+ years of experience in P&C Insurance with knowledge of commercial and specialty lines underwriting and policy servicing

• Experience in a multinational carrier is preferred

Knowledge, Skills & Competencies: 

Specific qualities and attributes needed to perform the job:

• Must live and operate in line with the Everest cultural traits: Collaboration; Execution;
  Leadership; Humility; Thoughtful Assumption of Risk; Diversity, Equity and Inclusion

• Ability to operate in a dynamic and high paced environment with a sense of urgency

• Adaptable and able to manage competing priorities

• Strong analysis and problem-solving skills

• Ability to manage multiple projects and timelines across a variety of stakeholders to meet target dates

• Proven track record of optimizing business processes to improve customer experience

• Strong written and oral communications skills. Ability to concisely provide executive summaries to executive leadership as needed.

• Experience in corporate governance and controls management including exposure to a wide variety of systems

• Strategic, collaborative, growth-oriented

• Well-organized with relentless attention to detail

• Self-motivated

• Comfortable dealing with, and leading teams in times