IT Technical Financial, Advisor

Summary

Your role in our mission

Essential Job Functions

• Leads relationships and works with customers to define integrations strategies and serves as a liaison for product integration issues to ensure quality customer service.
• Develops and leads integration efforts for clients to ensure success. Gathers client feedback and implements enhancements and improvements as appropriate.
• Develops and oversees workshops with technical client representatives to provide product education and training.
• Leads teams with other department staffs to ensure that communications channels and messaging strategies are consistent across the organization. Resolves issues through development of alternative courses of action.
• Identifies opportunity areas with respect to product integration and communications; provides solution recommendations and oversees implementation of solutions.
• Troubleshoots complex download and integration problems and questions. Provides support/assistance to customers. Documents solutions to assist others with troubleshooting. Identifies and reports problems with integration to project team, oversees the development of solutions and the resolution of issues as appropriate.
• Reviews system architecture to ensure it meets requirements of project. Creates and implements plans for modifications to architecture as necessary.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, information systems, or related field preferred
• Project management (PMI) certification preferred
• Nine or more years of experience in product integration
• Experience working with software, systems, applications, and network markets
• Experience working with product configurations
• Experience working with project management tools, processes, procedures and methods

Other Qualifications

• Strong communication skills to communicate with customers, support personnel, and management
• Strong organization and time management skills
• Strong analytical and problem solving skills
• Strong skills in training
• Strong presentation skills to present ideas or tasks to individuals or groups
• Leadership skills
• Ability to work independently and as part of a team
• Ability to convert technical knowledge into easily understood terms
• Willingness to travel

Work Environment

• Office environment

What we're looking for

What you should expect in this role

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