Employment Type:

Full time

Shift:

Day Shift

Description:

Job Description Summary
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.
Want to learn more about MercyOne Siouxland? Click here: Find a Location Sioux City, Iowa (IA), MercyOne Siouxland

Join the MercyOne Family! We are looking to hire a Patient Access Representative.

As a Patient Access Representative at MercyOne, you will greet patients/family members and register and/or verify patient demographics, including financial and insurance information, including the entry of patient/guarantor information, obtaining patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtain and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated accounts, notify patient/guarantor of copays and or payments for requested services, and refer appropriate cases to financial counseling for follow-up and consultation.  May provide escort and directional support to patients, family members and visitors.

• Obtains signed physician orders for all tests and procedures from physicians/offices for testing and procedures.  Scans orders and other documentation (ID cards, Insurance cards, etc.) into the patient accounting system.   
• Prepares identification bracelets and patient ID labels/plates for Inpatients and Outpatients.  May assist the patient in processing required insurance forms and obtains/scans patient/guarantor signatures on required forms (consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.). Securing appropriate authorizations, if needed.
• May perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts. 
• Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner.  Communicates with various ancillary departments to ensure smooth patient flow and high data integrity. 
• Prepares special reports as directed by the Manager to document utilization of the Patient Access department's services and patient flow (e.g., patient waiting time study, etc.). 
• May serve as relief support if the work schedule or workload demands assistance to departmental personnel.  May also be chosen to serve as a resource to train new employees.  Cross- training in various functions is expected to assist in the smooth delivery of departmental services. 

Schedule:

• Days 5 am- 1:30 pm

General Requirements:

• Data entry skills (50-60 keystrokes per minutes). Past work experience of at least (6) six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required, Working required Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred. 
• Excellent communication (verbal and written) and organizational abilities.  Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.  Accuracy, attentiveness to detail and time management skills are required. 
• To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
• Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.
• Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization.  Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization.  Extremely high level of diplomacy and tact are required.  Ability to read the subtle nuances of situation and react/plan accordingly.

Education:

• High