Senior Manager, Standards and Process Maturity (Remote)

Date Posted:

2026-02-16

Country:

United States of America

Location:

US-AZ-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

Role Overview:

We are seeking a highly motivated, experienced, and results-driven Senior Manager – Standards and Process Maturity to lead Enterprise Services/Governance, Risk, and Compliance (GRC) in Standard Operating Procedure (SOP) development, maintenance, and training; customer service SLA definition; and to help stakeholders seamlessly adopt new, automated processes as they are launched. his role will also focus on engaging with GRC and Business Unit (BU) Digital Technology (DT) stakeholders to understand their workflows, data needs, and automation opportunities. By identifying areas for process improvement and automation, this role will enable the organization to mature how it executes critical GRC services.

This role is critical in ensuring the efficient execution of GRC processes and services but also to customer satisfaction, compliance, and cybersecurity activities.

The Senior Manager – Standards and Process Maturity reports to the Associate Director – Cyber Security Control and will be responsible for managing and effectively communicating GRC policies, standards and guidelines across the organization to ensure consistent and effective implementation resulting in efficient operations and execution of critical GRC services.

The role will require organization, executive presence, and the ability to lead through transformation, developing productive and successful partnerships with a broad range of stakeholders.

What You Will Do

Develop and Refine GRC Policies and SOPs:

• Lead the creation, documentation, and ongoing refinement of Standard Operating Procedures (SOPs) to ensure consistent and efficient execution of GRC processes.
• Develop and execute a long-term GRC policy and standards management strategy in alignment with organizational goals.

Define and Monitor SLAs and Performance Metrics:

• Collaborate with stakeholders to define, document, and monitor Service Level Agreements (SLAs) for customer-facing and internal services, ensuring alignment with business needs.
• Leverage tools like Power BI to design and publish dashboards that provide visibility into SLA performance, process efficiency, and key metrics.

Drive Process Maturity and Automation Opportunities:

• Engage with GRC stakeholders to understand workflows and data needs.
• Assess the maturity of current processes and suggest/facilitate improvements to enhance operational efficiency, compliance, and cybersecurity outcomes.
• Recognize opportunities for process automation. Identify relevant policies and collect requirements for prioritization and capture by GRC Ops/Analytics & Automation.

Facilitate Stakeholder Adoption and Collaboration:

• Partner with cross-functional teams to ensure the seamless rollout and adoption of new processes and automated workflows, minimizing disruption and ensuring alignment.
• Act as a liaison between stakeholders to align standards, processes, and service delivery with business objectives.

Develop and Deliver Training Programs:

• Create and implement training plans to educate teams on updated SOPs, process improvements, and tools, driving compliance and operational excellence.

Enhance Customer Satisfaction and Service Delivery:

• Continuously evaluate customer feedback and performance metrics to identify and implement improvements that enhance service delivery and stakeholder satisfaction.

Leverage CORE tools to ch