Assistant Studio Manager

We’re Tend — Dental Done Differently.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.

Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.

Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.

We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.

 

Responsibilities:

• Strong understanding of insurance and schedule management
• Previous experience with treatment planning strongly preferred
• Ability to track and deliver financial presentations
• Constructively provide non-clinical feedback to the clinical team
• Organize and lead specialty days (ortho and oral surgery) in the studio
• Own ordering for all Amazon shipments
• Optimize provider scheduling for studio performance
• Work collaboratively with patient (member) experience and revenue cycle teams
• Manage patient (member) retention through outbound calls for unscheduled treatment 
• Partner with Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for opening/closing, and inventory management. 
• Work closely with Studio Manager to implement and support guest experience based standard operating procedures and metrics.
• Welcome and comfort guests as they visit our Tend Studio.
• Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or phone. 
• Collaborate with the entire Studio Team, including our Dentists and Hygienists, to optimize operations to positively impact the guest experience.
• Manage the front desk staff, including interviews, training, coaching, and evaluations.
• Maintain a strong knowledge of our ever-growing offering of products and services. 
• Willingness to initiate tasks and perform duties without direct supervision. 
• Excellent communication skills and be able to work with a diverse team.

Required Qualifications:

• Three years of proven top-notch customer service experience in healthcare, dental preferred. 
• Ability to problem solve required.
• Demonstrated effective written and verbal communication skills required.
• Ability to multi-task required.
• Demonstrated organizational and leadership skills required.
• Flexibility to work a schedule that will include early morning, late evening, holiday and weekend hours.
• Previous experience in creating and managing schedules.
• Proficient in Google Suite strongly preferred.
• Associate’s or Bachelor’s Degree in healthcare, hospitality or related field preferred.

What you'd gain while working with us:

• Pay: Generous compensation package
• Health Benefits: Medical, dental, and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine, gym discounts, and a health advocate.
• Wellness Programs: Free dental wellness exams and cleanings, with benefits for employees and their families. Discounts on cosmetic services and braces.
• Financial and Retirement: 401(k) with company match, Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Paid Time Off: Generous PTO policy that increases with service years, plus paid holidays.
• Supplementary Benefits: Life and disability insurance fully covered by Tend, along with voluntary options for accident, critical illness, and more.
• Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.

New York pay range$65,000—$75,000 USD

The Tend Difference

The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully de