Senior Business Analyst

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description: 

WorldStrides is seeking an experienced Senior Business Analyst (Salesforce) to lead requirements gathering, analysis, and solution design for initiatives that leverage our Salesforce platform. The ideal candidate will deep expertise in Salesforce, and a proven ability to align business needs with technical solutions, as well as will have extensive experience gathering requirements, creating user stories in Jira, and designing process models to improve business operations and customer experience. This role is pivotal in enabling strategic growth and operational efficiency by optimizing Salesforce capabilities for our stakeholders.

The successful candidate will be a Salesforce Certified Business Analyst, skilled in managing complex business requirements, creating detailed documentation, and collaborating with cross-functional teams to deliver scalable, high-quality solutions.

In this role, you will collaborate closely with product managers, developers, and other key stakeholders to define business requirements, create user stories, and support the development process with detailed flow and process diagrams. As a Senior BA, you will be expected to drive solutions that enhance the overall digital experience for our customers and support our mission to make travel accessible and educational.

Responsibilities:

• Business Requirements Gathering: Work with business stakeholders (Sales, Marketing, Operations, Customer Service) to identify, document, and prioritize requirements related to Salesforce and CRM capabilities.
• Solution Design: Translate business needs into functional and technical specifications, focusing on Salesforce solutions such as Sales Cloud, Service Cloud, Marketing Cloud, and integrations with third-party tools.
• Salesforce Expertise: Serve as the subject matter expert (SME) for Salesforce features, workflows, and capabilities, ensuring solutions align with industry best practices.
• Documentation: Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Stakeholder Communication: Act as the primary liaison between business teams and Salesforce development teams, ensuring clear communication and alignment throughout the project lifecycle.
• Project Leadership: Lead and participate in Agile ceremonies, such as sprint planning, stand-ups, and retrospectives, ensuring timely delivery of Salesforce enhancements.
• Testing & Quality Assurance: Define and execute test cases for new features and integrations. Support User Acceptance Testing (UAT) with stakeholders.
• Change Management: Collaborate with business leaders and training teams to ensure smooth adoption of new Salesforce capabilities.
• Continuous Improvement: Analyze system performance and user feedback to identify areas for optimization and process improvement.

Qulifications:

• Bachelor’s Degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience.
• 7+ years of business analysis experience, with at least 5 years focused on Salesforce implementations.
• Salesforce Certified Business Analyst credential (required).
• Proficiency with core Salesforce products, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with Salesforce tools like Flows, Process Builder, Reports/Dashboards, and Apex (as an admin-level collaborator).
• Knowledge of Agile/Scrum methodologies and proficiency with Jira or similar tools.
• Strong analytical skills, with experience in creating process flows, ERDs, and wireframes using tools like Lucidchart, Visio, or similar.
• Exceptional verbal and written communication skills, with a proven ability