Supervisor - Driving

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

 

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

 

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.
• Labor work- Signage install for new locations including digging holes for signs
• Garage repair work – gate arms, bollards/delineators and painting
• Inventory
• Create SOPs for Sphere Gate Solution
• Learn and understand new software systems and processes, in order to create training guides from scratch
• Ensure each system is fully onboarded with the proper training, setup, and utilization for both internal staff and clients alike
• Work with leadership on internal audits to ensure the new system’s setup is correct and the leadership’s understanding of the system is sound for the first 120 days of the new system’s life.
• Assist in maintenance and management of database applications (Spotman and MySpot)
• Assist IT in troubleshooting software/network problems with vendor support.
• Outstanding verbal communication skills with the ability to convey technical information in simple terms for a variety of target audiences to understand and then follow
• Outstanding ability to write technically, with clarity, implementation particulars for a variety of target audiences to understand and then follow
• Has worked in a technical capacity, or industry with a focus in software a plus

 

Qualifications

Salary Range:  $20/hr

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.

 

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

 

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

 

Customer Service – Maintains positive attitude. Responds to requests for service and assistance.

 

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

 

Judgment - Exhibits sound and accurate judgment.

 

License Requirement - The employee will be required to have and maintain a valid state-issu