Sr Customer Care Rep

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

Lennar is seeking a Sr. Customer Care Representative to supervise, coordinate, and manage daily operations of customer care associates, including, but not limited to scheduling, material ordering and check-in, quality control, trade partner management and effective material control. Mentor, train and supervise customer care team while monitoring adherence to company policies/procedures. In addition, monitors production and quality related functions, such as Customer Care, OSHA, Associate Training and Land Development and Construction Department.

Your Responsibilities to the Team:

• Manage and direct all aspects of customer care.
• Schedule and supervise daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care.
• Ensure that work is in compliance with City or County requirements and building codes.
• Maintain records of all Purchase Orders.
• Approve all trade partner invoices upon satisfactory completion of the job.
• Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail.
• Ensure job site cleanliness and safety.
• Frequently inspects homes for quality compliance while under construction.
• Coordinate municipality inspectors to ensure timely approvals of development phases.
• Maintain customer and trade partner relations.
• Provide initial and ongoing training to construction team and customer care team regarding warranty issues.
• Meet established Regional/Divisional goals set while demonstrating accuracy and thoroughness to ensure quality of work.
• Communicate effectively and professionally both verbally and in written correspondence.
• Work closely with the customer care team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result.
• Conduct field meetings with trade partners, construction staff and sales staff as needed.
• Manage departmental performance against agreed targets and budgets, and within policies and standards.
• Work closely with the construction team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product.
• Perform other duties as assigned.

Requirements:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor’s degree in related field preferred
• Minimum 8 yrs. experience in project/construction management in residential construction required
• Minimum 3 yrs. experience in directing, coordinating, and supervising construction staff
• Associate is prohibited from performing manual repairs
• Valid Driver’s License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management

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• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $24.08 - $40, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

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