Spanish Speaking Line

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

Join our team and help us grow! As a member of the Spanish Language Line,  you'll assist with interpreting incoming calls, messages, and email to our office and send them to the appropriate personnel. This role requires accurate concepts and explanations with no additions or omissions and according to conventions of specified interpretation protocol. 

 

Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. We believe in rewarding our employees for their dedication and commitment to excellence.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

--------------

______

POSITION RESPONSIBILITIES

Key Responsibilities:

 

• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all MCI offices.
• Translate a high volume of calls daily.
• Provide high-quality customer service for internal and external customers.

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

 

Specific qualifications for this role include:

• Strong attention to detail
• Data entry accuracy
• Understanding of and willingness to adhere to process guidelines
• Exceptional time management skills
• Excellent ability to speak, read and write fluently in English and Spanish
• Familiar with various dialect meanings in both English and Spanish
• Previous experience in the insurance field is desirable
• Ability to meet tight deadlines, maintain confidentiality and provide work direction.
• Solid sense of ownership
• Advanced skills with MS Office tools
• Impeccable attendance
• Ability to work in metrics driven, fast-paced, and dynamic environment
• Timely, proactive, and assertive, problem-solving
• Strong understanding of confidentiality
• Experience in a call center environment is preferred but not required

CONDITIONS

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.