Assistant Manager Banquets - Full Time (Harrah's Atlantic City)

New Jersey Casino License Required.

 

REPORTS TO:  Manager Banquets

 

DIRECTLY SUPERVISES:

Houseperson Convention Lead

Banquet Server/ Chain Gang

Banquet Server/On-Call

Service Person/Non-Tipped

Houseperson Convention

Bartender/ Chain Gang

Bartender Banquet Extra

Bar Helper

 

JOB SUMMARY: 

• Supervises and plans all details to ensure successful events and functions. New Jersey Casino License Required.

 

KEY JOB FUNCTIONS:

• Assists in managing and directing the banquet and convention services staff in accordance with standards, policies and procedures
• Coordinates and directs the daily activities of all direct reports for the Banquet Operations Team including planning, organizing, execution and evaluation of all banquet functions
• Schedules adequate staffing for each function
• Works with third party companies such as exposition and décor companies on clients' behalf
• Partner with support teams to ensure room sets are correct and events are executed as expected by clients
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
• Understands the Collective Bargaining Agreement and works with union and Human Resources following proper process with complaints and grievances
• Responsible for hiring, orientation, training and job performance for all direct reports
• Makes recommendations on making the business more competitive by upgrading services and/or equipment and non-traditional use of space
• Inspects to maintain proper standards of storing, handling and maintenance of equipment
• Ensures all function areas are kept clean and in proper condition to provide a safe working environment for employees

 

EDUCATION and/or EXPERIENCE: 

College degree preferred.  2-4 years related experience preferred.

 

QUALIFICATIONS:

• Good communication, supervisory and organizational skills
• Proven ability to direct and motivate employees

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

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