College Navigator - Arts, Sciences & Business

JOB TITLE: COLLEGE NAVIGATOR – ARTS, SCIENCES, & BUSINESS                DEPARTMENT:  STUDENT SUCCESS

SALARY RANGE: $43,888                                                                            FLSA:  EXEMPT

 

IMMEDIATE SUPERVISOR: DIRECTOR OF STUDENT SUCCESS – ARTS, SCIENCES, & BUSINESS

SCHEDULE DETAILS:  Full-time (Office hours are 7:30 a.m. – 5:30 p.m. on Monday through Thursday, and 8:00 a.m. – 4:30 p.m. on Friday. Flexibility to work any shift within these hours is required. Occasional evening and weekend work is also required.) /12-month employee/PEERS

 

Position Summary

The College Navigator is a student-centered, data-informed, proactive case manager who serves as a primary point of contact for students from initial registration through graduation. College Navigators provide holistic, one-stop support by assisting students with academic planning, registration, financial aid, billing, degree progress, and connection to campus resources. This role is designed to help students successfully navigate college processes, remove barriers, stay enrolled, and make timely progress toward their educational and career goals.

 

College Navigators maintain an assigned caseload of students and use proactive outreach, regular student contact, institutional data, and student success measures to anticipate student needs and provide timely support. Navigators are expected to build strong relationships with students, collaborate across departments, and provide consistent, accurate guidance aligned with college policies, financial aid regulations, academic program requirements, and the Student Success model.

 

College Navigators work in partnership with other Student Success staff, academic departments, Financial Aid, Registrar, Student Account Services, and other college offices to ensure consistency of student experience, singularity of mission, and overall institutional success.

 

Essential Job Duties

• Serve as the primary point of contact for an assigned caseload of students, providing proactive, holistic support from first registration through graduation.
• Provide personalized guidance to help students navigate the college experience, including academic planning, course selection, registration, financial aid, billing, academic resources, and referrals to campus supports.
• Maintain regular, sustained contact with assigned students throughout each semester through appointments, phone calls, email, text messaging, and CRM outreach.
• Use institutional data and student success metrics to identify students who may need support, prioritize outreach, monitor progress, and contribute to retention, persistence, course completion, and graduation goals.
• Assist students with academic planning, including developing academic plans through graduation, reviewing degree audits, helping students understand program requirements, and supporting timely progress toward completion.
• Help students identify and avoid courses that do not apply to their declared degree or certificate, including explaining potential financial aid implications of excess courses.
• Serve as the primary point of contact for serving students with financial aid processes, including FSA ID creation, FAFSA submission, verification requirements, SAP appeals, loan processes, scholarship opportunities, and other federal, state, institutional, or external aid processes.
• Help students understand college policies and procedures related to registration, financial aid, satisfactory academic progress, payment deadlines, refunds, drops, withdrawals, appeals, and other enrollment-related decisions.
• Assist students with financial planning related to their education, including helping them understand balances, payment plan requirements, aid eligibility, responsible loan borrowing, and the financial impact of enrollment choices.
• Build relationships with students, faculty, staff, and college departments to support student success, resolve barriers, and ensure students receive timely and accurate information.
• Collaborate with Financial Aid, Registrar, Student Account Services, Academic Affairs, and other offices to obtain information, clarify processes, resolve student concerns, and support students through complex situations.
• Utilize the Student Success Toolkit to resolve Tier 1 and Tier 2 student issues, using established escalation pathways to connect with appropriate departments when additional review, clarification, or action is needed.  
• Maintain accurate and timely documentation of student interactions, outreach efforts, academic plans, referrals, and follow-up actions in college systems (Targ