Business Operations Supervisor Frisco, TX Hybrid

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Business Operations Supervisor

Location: Frisco, TX

Hybrid Work Schedule

Oversee the entire Dispute function and ensure processes/emails are han

dled timely and efficiently by the employees under their supervision to avoid

financial losses to the Company and/or our clients on the US, and/or Canada.
•    Provide training, support, mentoring, performance evaluation and follow-up

for their team members. Prepare and communicate annual performance

evaluations in compliance with all current company policies.
•    Research and process pre-arbitrations and pre-compliance cases within net-

work timeframes.
•   Research and handle complex dispute types such as Arbitration and

Compliance Cases.
•   Review Chip Liability Shift Chargebacks (EMV) in accordance with network

requirements, including reviewing Card Holder letters and validating SAFE or

other Fraud reporting; before accepting liability or processing a representment

on behalf of our clients.
•   Review and handle incoming chargebacks and outgoing re-presentments on

Dynamic Currency Exchange exceptions.
•   Provide training and support to Financial Institutions and Credit Unions on

chargeback rules.
•   Provide training and support for Account Managers so they can properly re-

spond to their clients.
•   Keep up to date on industry information, system changes, network rules and

compliance issues. 
•   Respond to requests and maintain open communications between team, ac-

count managers and external customers.
•  Drive change from a team member perspective with regard to the implementa-

tion of automated systems and the streamlining of existing processes. 
•  Assist Manager-Settlement Disputes, as required, with all processes and

projects related to Disputes.
•  Attend meetings as assigned to support internal and external business part-

ners.
•  Assist with projects that are assigned throughout review period.
•  Perform other tasks within the department assigned during review period.
•  Supervise processes for, and assist with, the following activities:
o    Print out and review daily incoming documentation in response to charge

back notifications
o    Review incoming journals and validate if the documentation supports fil-

ing a re-presentment with the networks
o    Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.
o    Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case 
o    Process re-presentments daily and within network timeframes
o    Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and to resolve daily match and kill Settlement variances.
o    Process Chargebacks and Good Faith disputes for Issuing Banks to resolve cardholder disputes
o    Communicate, provide updates, and work directly with Issuing Banks on Chargeback initiation, while also reviewing and ensuring documentation received is valid in order to win cases on behalf of the Banks.  
o    Scan all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use  
o    Answer and resolve calls/emails from Issuing Banks, ISO/Merchants, Networks, and internal/external clients.
 

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender id