Senior Program Manager

Job Summary:The Senior Program Manager leads the implementation and continuous improvement of clean energy programs that advance VEIC’s mission, performance goals, and strategic priorities. This role manages a high volume of complex program activities and is accountable for ensuring strong results through expert project management, operational execution, and cross-functional coordination. Senior Program Managers balance day-to-day program delivery with strategic contributions, stakeholder engagement, and team collaboration. They translate big-picture goals into actionable work plans, drive execution with efficiency and ownership, and support teams through mentorship and knowledge sharing. 
Location:This is a hybrid position, and the ideal candidate will be located in Vermont.

Essential Functions:

• Program Performance and Budget Management 
• Lead day-to-day implementation of complex or high-impact programs, ensuring delivery of performance goals, exceptional customer experience, and continuous operational improvement. 
• Manage substantial program budgets, including forecasting, variance analysis, and strategic use of resources to drive outcomes. 
• Apply advanced project management skills to organize, execute, and adapt program activities in alignment with evolving priorities. 
• Translate strategic direction into actionable work plans, timelines, and milestones that guide team execution. 
• Develop and document program-specific procedures and workflows to support effective execution, scale, and alignment with evolving program needs. 
• Monitor and interpret performance data to make timely decisions, address emerging risks, and continuously improve outcomes. 
• Cross-Functional Collaboration 
• Partner with internal teams (e.g., engineering, marketing, customer support, account management, and data analytics) to ensure aligned and effective program delivery. 
• Exchange data and feedback across teams to inform outreach strategies, engagement tactics, and continuous program improvement. 
• Participate in cross-functional projects and working groups to develop, test, and refine operational systems and processes. 
• Customer and Stakeholder Engagement 
• Serve as a point of contact for external stakeholders, including program participants, trade allies, and community partners. 
• Respond to complex or escalated customer issues with professionalism and accountability. 
• Gather and interpret feedback to inform program improvements and support customer satisfaction. 
• Team Collaboration and Mentorship 
• Collaborate closely with Program Managers, Program Specialists, and Program Coordinators to ensure seamless operations and strong team performance. 
• Provide informal mentorship and peer coaching to build team capacity and shared knowledge. 
• Share lessons learned and best practices to enhance team effectiveness and foster a culture of continuous improvement and shared success. 
• Compliance, Evaluation, and Reporting 
• Ensure program operations comply with regulatory, contractual, and organizational requirements, including documentation, data integrity, and audit readiness. 
• As the program lead, conduct program evaluations, including data analysis, stakeholder input gathering, and preparation and delivery of final presentations and documentation. 
• Prepare and contribute to internal and external reporting, including performance updates, insights, and success stories. 
•  Other duties as assigned. 

Knowledge and Experience:

• Strong personal commitment to the mission, vision, goals, and values of VEIC.
• Minimum of six years professional experience in program or project management, Bachelor’s degree or equivalent in related field, or equivalent combination of education and experience.  
• Proven ability to manage complex, high-volume programs with accountability for performance, budget, and customer outcomes. 
• Advanced project management capabilities, including planning, delegation, prioritization, and issue resolution. 
• Strong analytical skills with the ability to use performance data to inform decisions, assess progress, and adjust tactics. 
• Excellent collaboration and communication skills with both internal teams and external partners. 
• Ability to mentor peers, share knowledge, and contribute to team-wide problem solving. 
• Proficiency in Microsoft Office Suite and comfort working with digital tools, databases, and reporting systems. 

Work Environment and Physical Requirements:

• This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include:
• Ability to remain