Warehouse Process Specialist - Day Shift

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Description:
The Warehouse Process Specialist serves as a critical driver of operational excellence within the warehouse and logistics organization. This role is centered on three core pillars: delivering structured training programs, leading continuous improvement initiatives, and developing and deploying standard work documentation. The Warehouse Process Specialist partners with cross-functional teams to ensure warehouse operations are safe, compliant, efficient, and scalable. The ideal candidate brings deep expertise in warehouse and logistics operations, proficiency in SAP Extended Warehouse Management (EWM), and a demonstrated track record of applying continuous improvement methodologies to drive measurable results.

Responsibilities:

1. Training & Development

• Design, develop, and deliver comprehensive training programs for warehouse personnel covering operational processes, safety protocols, GMP requirements, and system usage (SAP EWM).
• Create and maintain training materials including job aids, visual work instructions, e-learning modules, and assessment tools along with Learning and Development (L&D) department.
• Conduct hands-on training sessions (Instructor Led Training – ILT), onboarding programs, and competency evaluations for new and existing warehouse associates.
• Actively support training efforts in the area; ensure associates are qualified before independently performing assigned tasks.
• Maintain a training matrix to ensure all personnel meet role-specific qualification requirements.
• Track training completion metrics and report on workforce readiness; identify and close training gaps proactively.
• Act as a subject matter expert (SME) for SAP EWM transactions and workflows, coaching end-users on system navigation and best practices.

2. Continuous Improvement

• Lead and facilitate continuous improvement initiatives using structured methodologies (Lean, Six Sigma, Kaizen, DMAIC, 5S) to eliminate waste and enhance warehouse performance.
• Lead and support structured problem-solving and issue resolution efforts to address operational inefficiencies, process deviations, and recurring issues across shifts and functional areas.
• Identify and implement performance improvements through data analysis, process observation, and stakeholder feedback; develop and implement evidence-based solutions.
• Drive accountability for results by establishing clear ownership, tracking progress against targets, and escalating barriers to resolution.
• Identify, document, and standardize best practices across all warehouse shifts to ensure consistent process execution, reduce variability, and drive operational stability.
• Facilitate cross-shift collaboration and communication to ensure lessons learned, process improvements, and best practices are effectively shared and embedded into daily operations.
• Champion a culture of continuous improvement by engaging warehouse associates at all levels in problem-solving and idea generation.
• Conduct root cause analyses (RCA) and lead corrective action / preventive action (CAPA) processes for process deviations and quality events.
• Benchmark internal and external best practices to inform process design and improvement roadmaps.
• Partner with Engineering, Quality, and IT teams to implement process and system enhancements.

3. Standard Work Preparation & Deployment

• Author, maintain, and deploy standard operating procedures (SOPs), work instructions, and process maps for all warehouse and logistics functions including receiving, storage, picking, packing, shipping, and returns.
• Create, follow, and execute policies and procedures impacting warehouse activities, ensuring alignment with site and corporate standards.
• Facilitate cross-functional review and approval of standard work documentation in compliance with GMP, FDA, OSHA, and other applicable regulatory requirements.
• Ensure standard work documentation is accessible, version-controlled, and integrated with training programs.
• Lead change management activities associated with process changes, ensuring updates are communicated, trained, and embedded in daily operations.
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