Administrative Coordinator, Clinical Director

Summary: 

The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we're helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry. 

The Child Mind Institute is seeking a highly skilled and dependable individual to join our team as an Administrative Coordinator to the Clinical Director. The Administrative Coordinator will work closely with the Clinical Director and colleagues in the Child Mind Institute Headquarters.  The Administrative Coordinator will provide exceptional support to the Clinical Director in his clinical and administrative capacities.  

Reporting to the Senior Clinical Operations Coordinator, this is an exempt, full-time position located at our NYC headquarters. We offer a competitive salary and benefits.  

The Child Mind Institute is proud to be named a Great Place to Work-Certified company!  Our competitive compensation and benefits include medical insurance, 401(k) with match, flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks program. For more information about our benefits, please visit our employee benefits website. 

Responsibilities: 

• Effectively and efficiently manage a variety of administrative tasks including: an extremely active calendar; composing and preparing correspondence; arranging complex and detailed travel plans; meeting agenda and minutes; filing, faxing, copying, etc. 
• Manage the clinical and administrative calendar for the Clinical Director, ensuring efficiency of clinician time, and schedule appointments in the electronic medical record (EMR) system 
• Communicate directly, and on behalf of, the Clinical Director as needed 
• Prioritize emails and respond when necessary 
• Ensure the Clinical Director is prepared for meetings and presentations 
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings 
• Serve as the liaison for patients and their families, their point person, and support them throughout the treatment continuum.  Facilitate the flow of phone and email communication between the Clinical Director and his patients and their families 
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures 
• Collect initial patient information, perform intakes, and coordinate evaluations with the appropriate clinician  
• Manage high priorities and multi-task in a fast-paced work environment 
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information 
• Maintain discretion and confidentiality 
• Other duties as assigned 

Qualifications: 

• Bachelor’s Degree and a minimum of 2-4 years of relevant work experience  
• Strong interpersonal, communication, and customer service skills 
• Excellent judgment and creative problem-solving skills, including conflict resolution 
• Ability to appropriately handle sensitive information with discretion and maintain patient confidentiality 
• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians and staff 
• Self-starter and team player able to establish and maintain working relationships 
• Thorough, accurate, and conscientious about assignments 
• Exceptional written, oral communication skills 
• Advanced proficiency in Microsoft Suite – Word, Excel, PowerPoint and Outlook required; previous experience with an electronic medical record system preferred  
• Positive attitude, energetic, and interested in working in health care 
• Passion for the Child Mind Institute’s mission 

Special Considerations:

Please upload your CV during the application process. 

All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with CMI, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by CMI. 

The Child Mind Institute is an