ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Taxpayer Support Specialist 2 (Southern Regional Office)

Job Location:

Address:  400 W. Congress, Tucson, AZ 85701

Posting Details:

Salary: $16.3462/hour (annualized at $34,000) 

Grade: 15

Closing Date: Open Until Filled

This position is a full-time, in-office position.

Job Summary:

The Taxpayer Support Specialist 2 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix, Mesa, and Tucson offices, as assigned. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 2 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries. Additionally, the Tax Support Specialist 2 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk. They are also responsible for assisting with cashiering and clerking duties when needed or assigned.

Job Duties:  Taxpayer Support Specialist 2 - Job Description.pdf

For more details on the essential functions of the role, please check out the attached job description!

Job Requirements:

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
-Minimum of one year related experience

Licenses & Certifications
-None

Knowledge/Understanding
-Knowledge of principles and processes for providing customer and personal services
-Knowledge of generally accepted accounting practices, as it applies to cash handling

Skills
-Strong verbal, written, and active listening skills
-Strong customer service skills to include conflict de-escalation and resolution techniques
-Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
-Keyboarding/typing at least 40 wpm and 10-key skill
-Effective interpersonal skills and demeanor
-Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work primarily in-office with occasionally remote work opportunities
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues;