About the Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As a Manager on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners as well as work cross functionally with marketing, analytics, and product to drive our business forward.

About the Role

You will report into our Manager of Enterprise Partnerships on our Enterprise Restaurants Partnerships team in our Business Development & Enterprise organization. The ability to work hours aligning with central & eastern time zones, preferred. 

You’re excited about this opportunity because you will…

• Strategize Vision:
  • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
  • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
  • Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness 
• Relationship Management:
  • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
  • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
  • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Operational Excellence:  
  • Serve at the primary point of contact for all issues and be accountable for their resolution
  • Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
  • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
  • Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day 

We’re excited about you because…

• You love working directly with clients; you create and maintain long-term relationships
• You are a problem solver at core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Qualifications

• 4-6 years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor’s degree required

Nice To Haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools  (e.g., Chartio, Excel)
• Knowledge of CRM software (e.g., Salesforce)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and pe