ServiceNow Developer - ITSM

Description

Powder River is seeking a Senior ServiceNow Developer to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) in managing and supporting the Service Now ITSM suite.  

NOTE: This is a Fully Remote / Work from Home position. 

Requirements

• Hands-on implementation and support experience with ServiceNow ITSM application suite. 
• Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including: CMDB, Incident, Problem, Change, Service Catalog, Service Portal, Workflows, Knowledge, Roles/permissions  
• Work closely with IT and Business teams to develop and enhance ServiceNow capabilities.   
• Work independently on tactical enterprise projects, but also collaborate with peers to develop real time solutions.  
• Work as ServiceNow Business Analyst in estimating, implementing and enhancing ServiceNow platform and modules per business requirements.  
• Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of ServiceNow platform. 
• Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams. 
• Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization. 

Non-Negotiable Requirements: 

• Thorough understanding of ITIL/ITSM processes 
• 3+ yrs experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite 
• 4+ yrs experience with hands-on implementation and support experience with ServiceNow ITSM application suite  
• 4+ yrs working with IT and Business teams to develop and enhance ServiceNow capabilities  
• ServiceNow System Administrator Certification 

Required Clearance: 

• Secret clearance (per SAIC, interim required to start but we want a cleared person) 
• Must be a current US Citizen 

Required Certifications: 

• DoD 8570 IAT II complaint (such as Security+ CE, CySA+, CCNA-Security, CASP+ CE, etc.) 
• ServiceNow Certified Systems Administrator (CSA) certification 
• ITIL Foundations Certification 

Technical Environment:  

On-prem ServiceNow instance hosted by a third party, not ServiceNow cloud. Windows 10 or Windows 11 operating systems; ServiceNow ticketing system; Microsoft 365 Office suite of applications. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.     

Salary Description 50.00