Junior MSP IT Support Technician (Level 3) – In-Person Role

Responsive recruiter Replies within 24 hours Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Summary: TeamLogic IT Pearland TX is seeking a highly skilled Junior MSP IT Support Technician (Level 3) - In-Person Role to deliver advanced IT support to small and medium-sized businesses (SMBs). We are community-based MSP looking for a proactive problem-solver with deep technical expertise and a passion for delivering exceptional customer service to our clients in a dynamic, fast-paced office environment.

Key Responsibilities:

• Provide expert-level technical support for complex server, network, and software issues escalated from Level 1 or 2 Technicians.
• Design, deploy, and manage secure, high-performance network solutions tailored to client needs.
• Perform system administration, including maintenance, upgrades, backups, and compliance with industry standards.
• Foster strong client relationships through professional, responsive support and strategic technology recommendations.
• Lead IT projects, such as AI agents, system migrations and network deployments, coordinating with internal teams and vendors.
• Maintain detailed documentation of client environments and mentor junior technicians.
• Ensure compliance with data privacy and cybersecurity regulations through regular audits and best practices.
• Provide on-call emergency support, including evenings and weekends, to ensure minimal client downtime.

Qualifications:

• Required: 5+ years of IT support experience, including 1+ years in a Level 3 role.
• Required: 3+ years of MSP (Managed Service Provider) experience.
• Required: Bachelor’s degree (graduated) in IT, Computer Science, or a related field.
• Required: CompTIA Network+, Security+, Microsoft Azure Administrator (or CCNA); CompTIA A+, Microsoft 365 or Windows Server Certifications.
• Required: Advanced expertise in Windows/Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS).
• Required: In-depth knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.
• Highly Preferred: Proficiency with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
• Exceptional problem-solving, project management, and communication skills.
• Ability to thrive in a collaborative, fast-paced environment.

Work Environment:

• On-site/In-Person Role based in Pearland, Texas.
• Occasional travel (valid driver’s license required) to client’s office(s), in the company vehicle.
• Flexible schedule, including some evenings/weekends for client emergencies.
• Collaborative team culture focused on delivering high-quality IT solutions for SMBs.

Benefits:

• Competitive salary.
• Supportive work environment.
• Post initial probationary period:
  • Health, dental, and vision insurance.
  • Holiday and generous PTO.
  • Professional development opportunities and certification reimbursement.

Why Join TeamLogic IT? At TeamLogic IT, you’ll work in a dynamic, collaborative environment where your expertise powers innovative solutions for SMB clients. Join a nationwide network of IT professionals (1800+ Technicians), tackle diverse challenges, and grow your career in a rapidly evolving industry. Apply today to make an impact! Compensation: $65,000.00 - $85,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

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