Business Development Representative, Marine

Description

Company Overview: At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world. 

Job Summary:

As a Business Development Representative for our Marine and Defense sectors, your role is pivotal in driving growth and enhancing customer relationships within the organization. You will be responsible for identifying new leads and opportunities, both organically and inorganically, and leveraging data and market insights to optimize sales strategies. Your focus will include nurturing existing customer relationships, prospecting new clients, and revitalizing previous connections to expand the customer base.

Other Job Details: 

• Salary Range: $100,000-$125,000 annually, plus commission. 
• Travel expectations: up to 50%.  
• Hybrid role with flexibility to live near one of our locations in New Orleans, LA (Gulf Coast Region), Seattle, WA (Puget Sound), or Fort Lauderdale, FL (Southeast Region). 

Benefits Include: Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid.    

Essential Duties & Responsibilities:

• Lead Generation: Utilize both organic and inorganic methods to find leads. Organically, leverage internal data sources such as website inquiries, service work reports, and historical data. Inorganically, utilize external sources, social media platforms, networking, cold calling, and market research to identify potential customers.
• Customer Relationship Management: Grow and maintain existing customer relationships by understanding their needs and providing tailored solutions. Revive previous customer relationships through targeted engagement strategies.
• Data Analysis and Strategy: Analyze sales data, customer feedback, and market trends to derive insights and make informed decisions. Provide recommendations for improving sales strategies and customer engagement.
• Quotation Process Management: Guide customers through the transition from initial inquiries to quotations, ensuring a seamless and efficient process.
• Customer Information Management: Maintain up-to-date customer profiles and information, ensuring a comprehensive understanding of customer preferences and requirements (Customer 360 approach).
• Net Promoter Score (NPS) Improvement: Implement initiatives to enhance NPS by delivering exceptional service and addressing customer feedback effectively.
• Technical Support Coordination: Conduct technical analysis of customer requests and collaborate with Parts and Service Sales Representatives to provide accurate information and support as needed.

This role requires a proactive approach to business development, strong analytical skills, and the ability to effectively communicate with both internal teams and external customers. By focusing on lead generation, customer relationship management, and strategic analysis, you will contribute significantly to the growth and success of the Parts & Service division.

Required Knowledge, Skills, and Abilities:

• Broad Technical Product Knowledge: A deep understanding of the technical aspects of the products and services offered is essential. This includes familiarity with parts, components, systems, and their applications.
• Forward Thinking: Ability to anticipate market trends, customer needs, and industry developments. Proactive in identifying opportunities and adapting strategies accordingly.
• Self-Starter: Motivated and driven to initiate and lead business development activities independently. Capable of taking initiative and generating new ideas to drive growth.
• Customer Selling Skills: Strong ability to engage and persuade customers. Proficient in building relationships, understanding customer pain points, and presenting solutions effectively.
• Excellent Follow-Up Processes: Diligent in maintaining communication and follow-up with leads