Bi-Lingual Customer Care Central Sales Specialist (Remote)

Brand: Purpose Financial

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration. Below are the necessary skills for this position:  

• Strong listening and problem-solving skills.
• Clear, calm, confident voice with persuasion
• Outbound and Inbound B to C sales skills
• Confidence with using multiple computer programs at once.
• Strong data entry skills
• Clear understanding of the online application flow
• Ability to work with outbound dialer programs, possibly several programs at a time.
• Ability to learn and adjust to change quickly.
• Dynamic ability to multi-task from program to program on a dialer-based phone call

Job Responsibility

Support:

The Central Sales Specialist (CSS) will support the entire portfolio of the Advance America Businesses.  The Central Sales Specialist will follow processes and procedures to remain compliant while supporting all entities of the company. This includes:

• Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.
• Ability to follow direction/procedures, as well as contribute ideas to improve processes.
• Maintaining professional attitude and behavior while communicating with customers and co-workers
• Ability to type and input necessary data with precision, accuracy, and consistency.
• Ability to work with a multitude of computer applications/programs to meet goals as required. 
• Ability to work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule.

Influence and manage Verbal Communication: 

• Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconn