Sr Manager Loan Transfers (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

Manage and contribute to the Deal Management, Data Mapping or Quality Control teams within the Loan Transfer department.  Ensure all loan transfers are completed according to existing processes and procedures.  Maintain all SLA’s within the transfer timeline while aiming for zero defects within the transfer.  Constantly improve processes to ensure all tasks occur swiftly and accurately.  In collaboration with the Sr Director Acquisitions & Deconversions, perform supervisory duties such as goal setting and tracking, PTO management, coaching, weekly meetings with direct reports, staff development, etc.  Work with the Leadership to create, document and enforce department policies, procedures, and SLA’s. 

Direct Reports

• Manager Data Mapping
• Supervisor Data Mapping
• Supervisor Deal Management
• Sr Deal Manager

Principal Duties

• Manage Deal Management, Data Mapping or Quality Control personnel regarding daily operations, workload, hiring, training/development, goal setting and tracking, ensuring adequate coverage with PTO & on-call rotations. 
• Ensure productivity of employees and foster positive company culture of dedication & accountability.
• Maintain and improve processes within the groups to ensure maximum efficiency of the staff and other company resources.
• Manage the team by ensuring the department is responding to emails both internally and externally timely.
• Review the department SLA reporting is updated timely and is accurately reporting the status of the department.
• Continually collaborating with business units to identify and serve transfer needs.
• Serve as the lead for responding to internal question about servicing transfers from clients, investors, and internal business units.
• Maintain stated performance level for all assigned transfer mapping and validation.
• SME and business owner for the Servicing Director Import Tool (SDI) leading the changes and direction it needs to go.
• Maintain and improve processes within the groups to ensure maximum efficiency of the staff and other company resources. 
• Other tasks or responsibilities as assigned by management.

Education and Experience Requirements 

• Bachelor’s degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc.
• 6-8 years’ experience in the field.
• 2+ years’ prior supervisory experience.

Knowledge, Skill, and Ability Requirements 

• Certain after hours/weekend work may be necessary for projects or high business volume situations.
• After hours/ weekend email monitoring to ensure internal, client and homeowner satisfaction with transfers. 
• Up to 10% travel to other company locations for projects, training, etc. 

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement