Senior Systems Engineer, Identity & Access Management

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

Palo Alto Networks is looking for a talented Senior Systems Engineer, Identity & Access Management  who will be responsible for maintainability, build and configuration of user identity & authentication services, single sign on (SSO) and access automation.

User Identity and SSO platform provides critical services to customers, partners and enterprise users. It also enhances user experience with automation and faster response. The ideal candidate enjoys working in a fast-paced environment with highly innovative technologies. You will make a big impact in this highly visible role strengthening our identity services.

Your Impact 

• Implement and support the SSO. MFA and user access provisioning services
• Develop and maintain IAM policies, procedures, and standards
• Partner with IT and product teams for SSO and user registration integration
• Maintain and support API based micro services for customizing customer and partner registration
• Manage scalability, capacity planning, redundancy, and resiliency
• Maintain service availability and performance SLAs based on business and product requirements
• Work with other Identity Platform engineers to deploy and maintain services, capacity planning, create and review operational runbooks
• Contribute to future roadmap, design, deployment, validation, operations and DR/BCP
• Design proactive service monitoring, alerting and trend analysis of the services, and implement self healing
• Participate in on-call support rotation and handle IAM-related incidents as needed

Qualifications

Your Experience

• 8+ years of hands-on experience in managing and supporting identity & access technologies, like Okta, Azure AD, Ping Identity
• Very strong knowledge of SSO, MFA and user identity management domain
• Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
• Knowledge of directory services, preferably active directory
• Familiarity with privileged access management platforms
• Ability to work cross-functionally across multiple business units, such as IT application, infrastructure, and product development teams, primarily integrating applications and users with identity services
• Strong technical writing skills to support required documentation
• Passion, drive, energy, a sense of humor, and a great attitude!
• Bachelors/Masters degree in Computer Science, Information Technology or technical stream with the equivalent combination of work experience or equivalent military experience required

Additional Information

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that dream big, take risks, and