IA Associate for Patron Services
The Metropolitan Museum of ArtAbout the role
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You are an integral part of the Institutional Advancement Department and the Member and Donor Services team within Operations. You are responsible for prioritizing and providing superior customer service to all Patrons Circle and Leadership Circle groups via phone, email, and letter. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, creating system documentation, and supporting department-wide initiatives.
PRIMARY RESPONSIBILITIES & DUTIES:
Serve as Patrons Circle Concierge by providing initial point of service for all Met Museum Patron Circle constituents;
Oversee the Patron Services Outlook inbox and Patron Services phone line, ensuring responses to inquiries are addressed in a timely and professional manner; create and/or update orders, memberships and constituent records, and process payments;
Produce weekly and ad hoc tax receipts and acknowledgment letters for Patron contributions; print membership cards and arrange any specialized postage;
Coordinate with Membership Patron team on strategy for Patron-focused marketing, fulfillment, and event initiatives;
Collaborate with Development teams for high-level service concerns, including Friends Groups, Council Groups, and Apollo Circle;
Assist with all Member and Donor Services phone lines and the general Member and Donor Services Outlook inboxes;
Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify and correct potential issues;
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