Assistant Rooms Manager - Sun Mountain Lodge Winthrop, WA

Position Summary

The Assistant Rooms Manager supports the Rooms Director in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

Key Responsibilities

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
• Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.
• Room Quality & Inspections
  • Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards are met.
  • Monitor room readiness and coordinate with the Front Desk regarding arrivals, departures, and VIP accommodations.
  • Ensure guestrooms meet brand standards, company expectations, and guest satisfaction requirements.
  • Perform quality assurance inspections and address deficiencies promptly.

• Housekeeping Operations

  • Assist in overseeing the daily operations of the Housekeeping Department.
  • Coordinate room assignments and staffing levels to maximize efficiency and productivity.
  • Monitor housekeeping productivity and ensure rooms are cleaned within established timeframes.
  • Ensure proper inventory and distribution of linens, amenities, cleaning supplies, and equipment.
  • Assist with scheduling and labor management to align staffing with occupancy levels.

• Team Leadership & Training

  • Supervise Housekeeping Supervisors, Room Attendants, Housepersons, and Laundry staff as assigned.
  • Train employees on cleaning procedures, safety standards, chemical handling, and company policies.
  • Conduct coaching, performance evaluations, and disciplinary actions when necessary.

  • Promote a positive work environment focused on teamwork, accountability, and guest service.

• Safety & Compliance

  • Ensure compliance with OSHA regulations, safety procedures, and hotel policies.
  • Monitor proper use and storage of cleaning chemicals and equipment.
  • Conduct routine safety inspections and identify potential hazards.
  • Assist with accident investigations and incident reporting.
  • Ensure adherence to health and sanitation standards.

• Inventory & Cost Control

  • Monitor housekeeping supply inventories and assist with purchasing requests.
  • Control departmental expenses while maintaining service standards.
  • Minimize waste, loss, and damage to hotel assets.
  • Assist with linen and uniform inventory management.

• Preventative Maintenance Coordination

  • Identify maintenance issues within guestrooms and public spaces.
  • Coordinate with the Engineering Department to ensure timely repairs.
  • Follow up on work orders and track completion.

Qualifications

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest‑relation skills.
• Ability to remain poised in a fast‑paced, service‑oriented environment.
• Flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent required; college degree preferred.
• Authorization to work in the U.S. required
• Must have excellent verbal and written communication skills including outstanding client relations.
  • Must have outstanding interpersonal skills and customer service standards.
  • To be successful, you must be highly organized.

Physical Requirements

• Ability to stand for extended periods and move throughout the property.
• Ability to lift up to 25 l