Global Retailer - Business Analyst (IGA)

Available : Immediately

Project Duration : Until end of March

Location : Fully remote (EU-time zone) - Occasional travels to the NL might be required

Reports to : Head of IAM platform

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Job Overview:

We are seeking a dedicated and experienced Business Analyst to support one of our clients in global retailer industry in their Identity & Access Management (IAM) Program Management, particularly to support the Identity Governance and Administration (IGA) RFP phase.

The Business Analyst will be instrumental in the development of a Request for Proposal (RFP) aimed at selecting a Systems Integrator (SI) for the enhancement of the organization’s IGA (IAM) system whilst also coordinating closely with the IT security and procurement teams to ensure the deliverability of all outputs.

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Key Responsibilities:

• RFP Development from Existing Documentation

• Review and analyze the existing business requirements and process maps to ensure thorough understanding and coverage.
• Translate these business requirements and process workflows into technical specifications and SI language suitable for an RFP.
• Incorporate functional and non-functional requirements, expected outcomes, timelines, and scope of work into the RFP.
• Ensure the RFP aligns with industry standards and best practices for IAM IGA system implementation.

• Vendor Communication and Clarification Management

• Act as the primary point of contact for potential vendors during the RFP query period.
• Manage and document all vendor communications including queries, clarifications, and amendments related to the RFP.
• Organize and facilitate meetings or calls as necessary to ensure clarity and understanding between all parties.

• · Vendor Proposal Evaluation Support
  • o Assist in the evaluation of received proposals against the RFP criteria.
  • o Participate in the scoring and assessment of proposals to ensure alignment with the project objectives and requirements.
  • o Compile a detailed evaluation report summarizing the proposals, including strengths, weaknesses, and compliance with the RFP.

Requirements

Qualifications:

• Education:
• Bachelor's or Master’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Experience:
• At least six years of (project) experience in the field of identity and access management, specifically with the IGA platform,
• Proven project experience with mainstream IGA (Identity Governance and Administration) tools such as Saviynt and SailPoint,
• Proven project experience with ServiceNow and ServiceNow-based IGA tools, such as Clear Skye and ZertID, and previous experience in service design,
• Fluent in English (written and spoken),
• Dutch language skills would be beneficial,
• Located in the EU area with a maximum time zone difference of 2-3 hours,

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Additional Requirements:

• Profound knowledge of RFI/RFP approaches,
• Ability to work with and lead cross-functional teams in a matrix organization,
• Experience with vendor management, particularly with public and private CAs.