Client Services Manager-Mining Sector

This position will be remote-based, plus travel.  We are seeking someone who lives in the western part of the United States, with a preference in Arizona or Nevada.

Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? Brown and Caldwell is looking for a strategic Business Development/Client Service Manager with an established track record of marketing, winning, and executing projects and programs in the Mining sector. This position is fully remote, with the option to come into any of our 30 offices across the nation and will require about 30% travel. 

When you join Brown and Caldwell you will enjoy a unique and welcoming culture, and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.

Detailed Description:

The Client Service Manager (CSM) is highly recognized and regarded in Brown and Caldwell and would be responsible for managing and growing Industrial water, compliance and permitting, site investigation and remediation, and water resources services for multiple mining client accounts, including support of our Critical Minerals Initiative. Characteristics of the CSM include the proven ability to generate and sustain significant revenue from environmental, water resource, and engineering projects, in the mining sector. Participation in industry organizations and enthusiasm for mining advocacy is a plus.  As CSM, you will be part of a team of project managers and technical staff performing the work for existing and new mining clients.

Our successful candidate will maintain current relationships and expand their exceptional network with mining clients, including locally and nationally.  You will have the ability to navigate and align the client organization with BC’s Team of experts and resources, provide oversight on technical assignments, ensure profitable performance and superior quality, and exceed client expectations.

Additional Job Responsibilities:

• Lead and create sustainable business development and delivery capabilities for the mining sector.
• Establish industry leadership for Brown and Caldwell services among the mining sector.
• Develop personal relationships with target client’s key personnel, and in areas of mining sector growth.
• Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources.
• Serve as a key leader in client organization associations, and professional engineering circles.
• Lead and contribute to the firm’s marketing, sales and overall business success.
• Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
• Participate in base business, growth, sales and planning processes.
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
• Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market.
• Advise on career development of staff - identify high potential performers/leaders.
• Provide technical oversight and support on environmental projects.
• Lead commitment to non-financial goals, such as:
  • Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
  • Ensure quality, client service, clarity of work product and projects.
  • Focus on investment decisions (use capital and resources to highest competitive advantage)
  • Promote and support technical systems improvements driven by company initiatives

Desired Skills and Experience:

• Minimum of 12 years’ experience in environmental consulting or consulting engineering and technical sales with progressive responsibilities in the mining sector.
• Minimum BS in science or engineering
• Preferred MS in science or engineering and/or MBA
• Preferred PE license or related professional registration
• Track record of success bringing in and executing profitable assignments for clients and building key target client accounts
• Market perspective – Nat