Customer Success

Pipe

Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe turns all forms of revenue into up-front working capital to help companies improve cash flow, scale operations, and grow on their terms.

The Role

As a Customer Success representative at Pipe, you are the champion of customer loyalty and long-term relationship building. Your role is pivotal in maximizing the value our existing customers derive from our offerings and ensuring their ultimate success. You will be the primary contact for customer inquiries, the resolver of issues, and the advisor who identifies opportunities for growth and enhancement of their Pipe experience.

Key Responsibilities

• Drive customer loyalty and retention through personalized engagement, strategic check-ins, and delivering on Pipe’s value proposition
• Drive repeat business by understanding merchant needs and aligning them with our services
• Monitor merchant utilization patterns and engage in proactive outreach to maximize use of the platform
• Identify growth opportunities through upselling and cross-selling initiatives, contributing to revenue expansion
• Gather customer feedback and work closely with product and marketing teams to refine our offerings for enhanced customer success

Qualifications

• Bachelor’s degree or 2 years of experience in a related field
• Proven track record in sales or customer-facing roles, ideally within a fintech, credit, SaaS, or financial services environment
• Strong understanding of sales processes and dynamics, with the ability to negotiate and close deals effectively
• Exceptional communication and interpersonal skills, with an emphasis on building trust and advising customers
• A self-starter mentality with the drive to initiate and manage projects independently
• Proficiency with CRM software and sales management tools

Compensation and Benefits

• We want you to feel like an owner and that should be reflected in your salary and equity.
• The best equipment: we'll provide it if you want it and it helps you do your job. Computers, monitors, desks, chairs, headphones, speakers, microphones, webcams, keyboards, mice, etc.
• A good work-life balance: we do our best work when we regularly can step away from it and live our lives.
• Flexible vacation and work hours. We don't adopt conventional work practices that are meaningless for the type of work we do.
• Parental leave for anyone who is growing their family, regardless of gender.
• Great health, dental, and vision insurance.
• Great colleagues: we value a culture of authenticity, humility, and excellence. We want you to make a footprint on our culture.