Customer Service Specialist (m/f/x)

<h2><b>The Opportunity:</b></h2><h2></h2><p>Would you like to work hybrid with access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session?</p><p></p><p>As a <b>Customer Service Specialist – Open Orders Management</b>, you'll play a vital role in ensuring our customers receive timely, accurate, and proactive support throughout the order lifecycle. If you have a knack for handling customer concerns and love structuring processes behind the scenes, apply now and help us set science in motion to create a better world!</p><p></p><p><b>Site location: The Avantor Business Centre in Timpuri Noi, Bucharest</b></p><p></p><p>This position is a temporary cover for a colleague currently on maternity leave, with an duration of<b> two years.</b></p><p></p><p><b>What we are looking for:</b></p><ul><li>Several years of experience in a customer centred role (preferable B2B business services)</li><li>Strong base in English (B2) and fluent in Romanian</li><li>Strong interpersonal &amp; communication skills for professional customer interaction</li><li>Proficiency in ERP/CRM systems (preferably SAP) &amp; Microsoft Office</li><li>Structured, detail-oriented approach with problem-solving skills</li><li>Ability to work independently and efficiently in a hybrid setting</li></ul><p></p><p><b>How you will thrive and create an impact:</b></p><ul><li>Ensure accurate and timely delivery updates for customers</li><li>Manage purchase orders and swiftly resolve delivery issues</li><li>Respond to inquiries and recommend suitable product alternatives</li><li>Partner with Sales and Customer Service teams across regions</li><li>Track open orders to guarantee prompt shipping and invoicing</li><li>Maintain order records efficiently using SAP</li><li>Generate insights through data analysis in Excel, QlikView, and Power BI</li><li>Drive process improvements and enhance documentation practices</li><li>Support onboarding and training of new team members</li></ul><p></p><p><b>Our commitment to you</b></p><ul><li>We value your time off, through flexible working hours and a hybrid setting, 24 vacation days, and an extra paid day off on your birthday!</li><li>Enjoy a modern work environment with amenities such as free coffee and tea, an office massage chair, PlayStation, and a library.</li><li>Your well-being is important to us. We support it with meal vouchers, gift vouchers, our Benefit Online Platform, and many others.</li><li>We care for you and your loved ones through a private medical insurance and Employee Assistance Program.</li><li>We empower you with learning and development opportunities to grow your career. Participate in in-house trainings, learn a new language or explore thousands of educational videos through LinkedIn Learning.</li><li>We know you have some amazing friends, so you also receive a reward for referring people you like.</li></ul><p></p><p>#LI-Hybrid</p><p></p><p><span><span><b>Disclaimer:</b></span></span></p><p><span>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.</span></p><p></p><p><b>Why Avantor?</b></p><p><b>Dare to go further in your career. </b><span>Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.</span><br/><span> </span><br/><b>The work we do changes people's lives for the better.</b><span> It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.</span><br/><span> </span><br/><span>We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. </span><b>Apply today!</b></p><p></p><p><b>EEO Statement:</b></p><p>We are an Equal <span><span>Employment/Affirmative</span></span> Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.</p><p></p><p>If you need a reasonable accommodation for any part of the employment process, please contact us by