Clinical Services Coordinator - Atrium Health at Home Charlotte FT Days

Job Summary

Provides oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board Practice Acts and Service Line Policy and Procedures. Ensures appropriate, qualified and timely resource management in order to meet patient needs and branch financial, operational and quality goals. Works collaboratively with the leadership to improve care and services throughout the organization and ensure operational/financial efficiency and effectiveness.

Essential Functions

• Provides clinical administrative support, clinical expertise to meet patient and staff needs and functions as the liaison with physician practices and hospital case management and other referral sources.
• Analyzes the data to prioritize multi-issue situations to support appropriate actions based on the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services.
• Identifies barriers to situation/complaint resolution and follows-up with the appropriate resources or leadership to address timely and effectively.
• Reviews and supports the development of patient specific clinical plans of care that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction.
• Supports clinical staff in the implementation of the identified plan, coordination of care delivery, and strategies to promote health and safe outcomes.
• Evaluates progress toward attainment of outcomes through documentation review, interdisciplinary team meetings and/or case conference.
• Supports billing compliance and timeliness by maintaining current knowledge of payer requirement and billing criteria, state and federal regulations, performing timely completion of CSC workflow and identifying opportunity for appropriate reimbursement.
• Delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles.
• Collaborates with healthcare consumer, family, and others in the conduct of clinical practice.
• Utilizes appropriate resources to plan and provide clinical services that are safe, effective, and financially responsible.
• Participates in committees, shared governance, or other facility decision making activities.

Additional Essential Functions

• Remains current and adheres to Home Health Conditions of Participation and Medicare guidelines, OASIS and Home Health Policies and Procedures
• Supports effective communication and collaboration with physician oversight, and branch supervision to ensure timely feedback regarding patients’ condition and/or need for changes in the plan of care.
• Will provide clear, timely and complete documentation as required by policy and practice standards.
• Adhere to productivity standards as set by the agency.
• Analyzes the data to prioritize multi-issue situations to support appropriate actions based on the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services.
• Reviews and supports the development of patient specific clinical plans of care that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction.
• Evaluates progress toward attainment of outcomes through documentation review.
• Supports billing compliance and timeliness by maintaining current knowledge of payer requirement and billing criteria, state and federal regulations, performing timely completion of RN Specialist workflow and identifying opportunity for appropriate reimbursement.
• Accountable for completion of RN Specialist workflow, coordination notes, and administrative tasks 
• Accountable for additional tasks as assigned to support regulatory requirements, communication for plans of care, and other duties as identified. 
• Participates in committees, shared governance, or other facility decision making activities.

Additional Physical Requirements

Ability to travel during all seasons to branches for activities, education, and meetings as needed.

Additional Training and Certifications

• Valid driver’s license and auto insurance is required. Personal vehicle required.
• OASIS Certification required within one year of hire.