Manager, Employee Experience Operations

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.  You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. 

That’s Nice, But What’s the Job?

In short, as a Manager, Employee Experience Operations, you will serve as the leader of our Employee Experience Operations team with a focus on pre-boarding, onboarding and off-boarding. The Manager will be responsible for overseeing the day-to-day operations and remain in-the-know on state and local employment laws to initiate and manage policy and procedures to remain compliant.

In long, our Manager, Employee Experience Operations is responsible for: 

• Leading our Employee Experience Operations team focused on HR support, background screening, I-9’s, Unemployment claim management, document management and retention, and compliance.
• Coach, develop, and supervise the Employee Experience Coordinators and Specialists and their day-to-day operations.
• Ensure HR policies, practices, and documentation comply with federal, state, and local laws.
• Monitor and implement regulatory changes impacting HR processes and recommend updates to policies and procedures.
• Manage work authorization processes for new hires and employees in partnership with outside counsel.
• Partner with leadership, cross-functional HR partners and internal stake holders to find efficiencies in day-to-day processes and Workday systems.
• Drive creative and time-saving improvements to the onboarding and off-boarding processes to positively impact the employee experience for candidates, new hires, and team members.

So What Kind of Folks Are We Looking for?

• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! 
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.

The Specifics.

• Minimum 2-3 years supervisory/team management in Human Resources or related field.
• At least 5 years of experience in Human Resources with at least 5 years of experience and basic understanding of federal and state compliance laws, onboarding, offboarding, immigration policies, I-9s.
• Bachelor’s Degree in Human Resources or related field.

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of the