Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As the manager of the Enterprise Fraud – Adapt team, you will be a part of the Enterprise Fraud - Adapt organization.

The Adapt team is responsible for fraud incident response, determination and implementation of countermeasures and enterprise fraud reporting. The incident response function is responsible for coordination of fraud incidents across the various Enterprise Fraud (EFO) pillars, operations, security and lines of business. The countermeasures function identifies and measures fraud patterns based on escalations from the EFO react function, Line of Businesses (LOBs) and other Subject Matter Experts (SMEs), as well as identifying and implementing countermeasures to address those patterns. Additionally, the reporting function is responsible for the enterprise-level fraud reporting, forecasting, and budgeting.

The manager of this team must provide the vision and direction of the Adapt team across all functions, managing leadership within the team and promoting and driving individual and team development. Additionally, the manager must ensure collaboration with partners in the line of business, operations, incident management, all the functions within the Enterprise Fraud Organization, and other stakeholders. This is a rapid pace environment due to the nature of the underlying work and the amount of money that can be lost as a window remains open and more bad actors are attracted to exploit it.

Skillsets include strong leadership and managerial skills, statistical and analytical capabilities with experience developing and training both senior and junior resources. Proven experience driving organizational change, managing operational risk and promoting team culture is also critical for this role. Prior fraud knowledge is strongly preferred.

Job Description:
• Provides leadership and direction in the organization and techniques/methods for the team
• Driving career development within the team
• Developing partnerships with other EFO, security, technology, and product partners on comprehensive solutions
• Direction and oversight of controls and risk management
• Implement immediate fraud countermeasures to mitigate the risk identified in fraud escalated incidents.
• Managing resource allocation and cross-training

Job Description

• Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes. Responsible for running complex business performance, risk and operational analytics. May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial products.
• Leverages business / product expertise to rigorously analyze large datasets, improve risk adjusted returns, deliver profitable growth, and communicate conclusions. Synthesizes analytical results and develops, recommends, and implements business strategies that improve lending decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance. Establishes baselines for strategies and tracks actual performance to expectations.
• Applies predictive models, third party data, and other tools to develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies to provide insight into portfolio risk. Manages engagements with internal and external information suppliers ensuring solution is fit for purpose while maintaining appropriate governance and oversight.
• Understands and communicates regulatory and financial accounting impacts on the balance sheet to regulators and PNC control functions as appropriate. Interacts with regulators, internal audit, and management concerning credit portfolio analyses and credit risk appetite.
• Evaluates market conditions and peer bank behavior to identify internal and external trends and issues affec