Director, Owned Retail - Operations

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY:

New York: $157,440 - $186,960, bonus and long-term incentive eligible

Chicago and Los Angeles: $131,200 - $155,800, bonus and long-term incentive eligible

COMPANY:  
Michelob ULTRA. Cutwater Spirits. Budweiser. Kona Brewing Co. Stella Artois. Bud Light. That’s right, over 100 of America’s most loved brands, to be exact. But there’s so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for people with talent, curiosity, and commitment and provide the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? 

ROLE SUMMARY:

The Director of Owned Retail – Operations co-leads Anheuser-Busch’s U.S. craft brewpubs and taprooms, owning the P&L and driving performance across the portfolio. This is a hands-on leadership role for a best-in-class operator who inspires excellence, sets high standards, and elevates every guest experience.

Working closely with the Director of Owned Retail – Strategy & Finance you’ll champion a hospitality-first culture across hundreds of employees, creating lasting consumer connections. You’ll share P&L ownership, lead long-term growth initiatives, and travel extensively (50%+) to work side-by-side with our regional hospitality directors and GMs to solve challenges, implement improvements, and ensure operational excellence. You’ll support our local teams, help them optimize processes, enhance food and beer offerings, boost efficiency, and grow profitability. When needed, you’ll step into any hospitality role to maintain seamless operations. This role blends visionary leadership with on-the-ground execution, demanding relentless commitment to guest satisfaction, team development, and continuous improvement.

JOB RESPONSIBILITIES:

Drive Site Performance

• Co-own P&L for all U.S. craft brewpubs, taprooms, and owned retail locations in partnership with the Director of Owned Retail – Strategy and Finance
• Build and execute a multi-year plan to boost traffic, elevate guest experiences, and optimize the retail footprint for craft brand growth
• Set and enforce top-tier standards for food, beer, pricing, recipes, prep methods, and workflows
• Partner with GMs to deliver memorable hospitality moments while increasing revenue and profitability
• Mentor hospitality leaders to strengthen culture, elevate service, and improve operations
• Conduct regular site visits and data reviews to provide actionable feedback and challenge the status quo

Shape Culture and Talent

• Champion a hospitality-first culture with clear values and behavioral expectations
• Hold regular leadership meetings to review financials, metrics, guest feedback, and menu trends
• Establish strong performance routines and communicate goals, roles, and resources across all locations
• Align operational priorities with broader strategic goals in partnership with Craft RVPs
• Support openings, closures, and transitions to ensure smooth operations

Optimize Processes and Technology

• Implement standardized systems, procedures, and purchasing strategies to maximize efficiency and scale
• Ensure adoption and effective use of mandated platforms, including POS and reporting tools
• Act as liaison between sites, internal support teams, and vendors to ensure compliance and maximize benefits
• Align central initiatives with site-level needs in collaboration with the Director of Owned Retail – Strategy and Finance

JOB QUALIFICIATIONS:

• Proven multi-unit retail or hospitality leadership experience in food & beverage
• Willingness to t