Sr. Manager, Event Technology

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

The Strategic Events team at ServiceNow delivers amazing event experiences for our customers and partners.  The Event Technology team is charged with building and deploying technology experiences that include web and mobile apps, onsite technologies, analytics, and a variety of engagement features at our events.

Role

The Sr. Manager, Event Technology will be responsible for building and delivering the overall attendee experience for our live event technologies. Specific tasks include event registration, email management, downstream reporting, onsite check-in, and mobile. In this role you will be working with many internal stakeholders to help deliver programs at events.  You’ll also be working with key vendors and agencies to help craft the best in-person experiences at ServiceNow events.

What you get to do in this role:

• Work with stakeholders to help define feature requirements
• Get hands on with SMEs to coordinate building out aspects of our Event Management System and plan for onsite event execution
• Present to key executives and managers within ServiceNow marketing
• Manage complex projects through the software development life cycle
• Travel to the world’s best cities to help deliver our events

Qualifications

In order to be successful in this role, we need someone who has:

• 5+ years in enterprise events management, preferably on technology side
• Strong familiarity with event registration technology, including various registration paths, attendee types, discount codes, hotel management, and downstream reporting.
• Proven ability to manage high complexity projects in a fast-paced, agile environment, often times balancing many projects and timelines at once
• A background administering SaaS events tools like RainFocus, Cvent, or Swoogo - specific skills that would set this candidate up for success include:
  • Strong architectural understanding of how the various components of an events SaaS tool interact with one another.
  • Familiarity with back-end dashboards and reporting
  • Experience with onsite technology such as badge printing, session scanning, lead retrieval, and mobile
• Experience working within events at enterprise software companies is a plus
• Self-starter with a highly proactive approach to their work
• Excellent communication skills, both written and oral
• Experience leading and organizing small teams is a plus
• Strong attention to detail
• A fantastic attitude and ability to manage the high stress world of events

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.