Opportunity to Cash Business Process Manager

We’re looking for a process-driven Sales Operations professional to join Asana’s rapidly growing Revenue Organization and support the team and our customers through developing and optimizing revenue-generating processes and systems! This role will focus on our Quote-to-Cash business processes and will work closely with Sales, Sales Strategy, Finance, Legal and Business Technology to develop solutions for our next phase of growth.

Asana’s Revenue Operations team supports efficiency, velocity, and productivity of revenue-generating functions at scale, through the development and optimization of relevant policy, processes, systems, support, and data to help maximize the impact Asana can have on the world.

This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What you’ll achieve:

• Design elegant, simple and scalable Quote-to-Cash business processes that make everyone’s life a little bit easier.
• Lead and participate in business transformation projects to improve the Sales experience for our reps and functional partners.
• Develop Sales journey and experience maps including benchmarking and future state roadmaps.
• Data based design and decision making to influence priorities and solutions.
• Work with cross-functional partners across finance, customer success, legal, security, and business technology on key initiatives.
• Optimize business processes while working with the business systems team to identify architectural improvements to allow us to scale.
• Build long-term relationships with internal counterparts to create powerful, collaborative partnerships.
• Coach and mentor new team members through a breadth of skills, across a variety of projects and tasks related to running the business.

About You:

• Bachelor’s degree in business, management information systems, computer science, or related field.
• Previous operational experience collaborating with Account Executive, Outbound Sales, Inbound Sales, or SDRs with learnings to help build scalable processes and solutions.
• Experience with business analysis, requirements documentation, business process modelling and improvement, preferably in a high-growth enterprise SaaS environment.
• 5+ years of professional experience, ideally in sales strategy/business operations or similar consulting roles.
• Experience building Salesforce-integrated technology solutions, reports and dashboards and adjusting permissions, validation rules, and workflow rules.
• 3+ years experience in CPQ, Billing, and Revenue recognition systems and processes, and ongoing business transformations.
• Clear, concise business writing skills and excellent interpersonal and communication skills.
• Experience with supporting multiple implementation work-streams simultaneously.
• Strong collaboration skills while working with BSAs, EAs, and business users/stakeholders to drive business analysis/user requirements,.
• Strong experience in negotiating scope and priorities and balancing for successful outcomes.
• A self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities.
• Ability to identify gaps or areas of improvement in our overall processes.
• Ability to prioritize work and team’s work while minimizing distraction.
• Ability to coordinate and manage potentially complex projects cross-functionally.
• Entrepreneurial, problem-solving, “find a way” attitude and team-player.
• Growth mindset: An openness to give and receive constructive feedback.
• High level of integrity.
• A deep, genuine curiosity for the business and how it works.
• Track record of results in fast-moving environments and ability to excel under ambiguity.

Preferred:

• SFDC Admin Certification.
• Previous experience working on SFDC integrations of systems supporting Sales, Finance and Customer Success.
• Previous experience working with kanban or scrum methodologies.
• Previous experience if fast-growing SaaS company.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impac