Customer Service/ Scale Operator

 

Job ID:  524847

 

BoDean Company, a CRH company, a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation. 

 

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll play an integral part as we stand together to reinvent the way our world is built. 

 

If you’re someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you’ll feel right at home here with our family. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful. If you’ve got the drive, we’ll help you to reach your goals.

 

Wage: $24 - $28/hr DOE w/ potential for overtime.

 

Company Benefits:

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 10 Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Annual Merit Raises
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

 

Key Responsibilities (Essential Duties and Functions)

• Answers customer and driver calls in a timely and professional manner.
• Enters order data into computer system.
• Coordinates with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
• Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assists customers in determining the proper product, proper amount, and proper price.
• Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
• Builds a strong rapport with customers, both internally and externally.
• Regular and timely attendance.
• Other tasks as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Minimum Requirements

• Must pass pre-employment controlled substance testing. Per RCW 49.44.240 this position has been identified by the employer as non-safety sensitive and will be subject to an employer-required pre-employment drug screening that does not include testing for nonpsychoactive cannabis metabolites.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
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