About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems department drives technological innovation for the company and advances the technology strategy to support global growth. This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes, so we can make informed purchase decisions. The Technology & Systems department participates in designing each of our new data center building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc.

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.

Position Overview

This position will be based on-site at our office in Denver, CO. in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

The Director of IT Strategy is responsible for ensuring the success and satisfaction of internal business partners with the IT services and solutions provided by our organization. You will act as a liaison between IT teams and internal clients, identifying their needs, managing expectations, and driving continuous improvement initiatives. The ideal candidate will possess good interpersonal skills, technical foresight, and a customer-centric mentality!

Essential Job Functions

Customer Relationship Management:

• Build and maintain strong relationships with internal business customers across various groups.

• Act as the main point of contact for IT-related inquiries, critical issues, and service requests.

• Regularly connect with customers to understand their needs, gather feedback, and ensure their satisfaction with IT services.

Operational Management:

• Supervise the day-to-day operations of IT services, ensuring they meet established service level agreements (SLAs) and quality standards.

• Manage IT budgets, expenditures, and resource allocation to improve efficiency and cost-effectiveness.

• Implement and maintain IT policies, procedures, and standard protocols to ensure compliance with industry standards and regulations.

• Ensure robust IT disaster recovery and business continuity plans are in place and regularly tested.

• Coordinate with IT teams to address any service disruptions, incidents, or performance issues in a timely manner.

• Conduct regular service reviews with partners to review performance, discuss improvements, and identify areas for optimization.

Client Success Planning:

• Collaborate with partners to define their IT requirements and objectives.

• Develop and maintain client success plans outlining key breakthroughs, results, and success metrics.

• Proactively find opportunities to enhance IT services and align them with the evolving needs of internal clients.

Technical Consultation:

• Provide technical guidance and consultation to internal clients on IT solutions, systems, and processes.

• Assist partners in understanding the capabilities and benefits of IT tools and technologies.

• Collaborate with IT teams to translate business requirements into technical solutions.

Organizational Change and Adoption:

• Facilitate organizational change activities related to the implementation of new IT initiatives, systems, or processes.