Account Manager

Position Summary:    

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them. 

In the Account Manager position, you’ll own and grow a defined territory of Senior Living communities by selling products and equipment over the phone, driving revenue and margin performance across supply and capital through proactive, strategic selling. Success in this role means consistently delivering results aligned to budget while maintaining strong daily customer engagement and expanding business through recurring supply sales and strategically managed project opportunities. This inside sales role operates as part of an integrated selling team, partnering with Capital Sales Consultants and internal stakeholders to align account strategy and deliver coordinated customer solutions. This role is designed for sellers who thrive in a performance-driven environment where expectations for proactive selling, customer knowledge, outbound activity, and technology adoption continue to grow. 

Skills Needed: 

• Delivers Results – Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals and focuses on key priorities for results. Drives progress through uncertainty and moves others to action. 

• Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. 

• Applies AI and Technology – Maximizes proactive selling and consultation time by leveraging AI tools and automation to reduce reactive tasks. Eagerly learns and integrates new technologies and workflows to streamline work, improve efficiency, and support smarter selling. 

• Demonstrated ability to lead both simple and more complex sales initiatives through proactive outreach, lead generation, pipeline development, and strategic opportunity management. 

• Strong fluency with digital tools and AI-enabled sales platforms to research, prioritize, and convert customer opportunities. 

• Proven skill in driving performance through outbound customer engagement. 

*Click here for a full list of DS 2.0 Partner skills and definitions.  

What You’ll Do and Impact:  

• Own and grow a defined territory of Senior Living customers by proactively identifying, creating, and advancing sales opportunities to protect and expand existing business while driving revenue and margin performance. 

• Build and maintain trusted relationships with key stakeholders - including Administrators, Executive Directors and department leaders - to expand customer touchpoints, uncover unmet needs, and drive proactive sales conversations across phone, email, and digital channels. 

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