Mechanical Warranty Administrator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Automotive Business Solutions (ABS), a division of Brown & Brown Insurance Inc, is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We partner with industry-leading Manufacturers, Distributors, Retailers, and Service Centers. Our warranties build relationships and boost confidence for motorists and repair shops.

We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims.

WHAT YOU’LL DO:

• Answer incoming phone calls on assigned programs

• Accurately enter claim information in electronic databases

• Effectively communicate and understand program coverages

• Adjudicate claims based on coverage limits

• Make outbound calls to ensure consumer needs are met

• Work directly with shops to help consumer receive their warranty benefits   

WHAT YOU’LL NEED:

• Excellent customer service skills

• Proficient computer skills

• Attention to detail

• Ability to work independently and as part of a team

• Strong written and verbal communication

• Bilingual (English/Spanish or English/French) desired, but not required

Additional Qualifications for Automotive Warranty Administrator:

• Understanding of automotive repairs, shop procedures, diagnostic information, and tires

• Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator

• ASE or manufacturer certifications desired, but not required

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Paid Time Off

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

• Compensation:   $18.00 – $22.00 per hour, commensurate with experience

Target Pay

$24.00 USD Hourly

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.