Patient Care Coordinator

Job Family:

Patient Care Coordinator (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

We are currently searching for a Patient Care Coordinator. The purpose of this position is to provide administrative support to research teams and participants enrolled in a National Institute of Allergy and Infectious Diseases protocol. The Patient Care Coordinator (PCC) will be responsible for all scheduling activities, including arranging appointments, travel and entering remuneration into appropriate systems. The PCC will need to communicate effectively with participants and teams related to scheduled activities, follow-up, and the logistics of each appointment. This is a full-time opportunity located in Bethesda, MD.

• Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators.

• Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.

• Develops training materials, job aids and instructions for use by patient coordinators.

• Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.

• Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.

• Coordinate scheduling, travel and lodging of subjects participating in studies.

• Assess unique participant needs prior to visit and address needs with clinical team (i.e., interpreting services, assistive devices, isolation etc.).

• Distribute patient recruitment and communication materials.

• Triage questions to appropriate personnel in the team as necessary.

• Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis.

• Respond to communications with research subjects, direct questions to appropriate team member.

• Stay current on Clinical Center and Institute communications. Updates participant resources and educational materials related to their visit as needed based on these communications.

• Keep participants informed of Clinical Center and NIH campus changes affecting their visit.

• Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.

• Review medical records to collect relevant clinical data.

• Maintain patient files, medical records, and patient family contacts, file medical record notes into patient charts daily.

• Create reports/spreadsheets for tracking and scheduling of protocol patients.

• Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.

• Refer prospective volunteers per study guidelines to the appropriate Institute contact person.

• Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.

• Communicate with appropriate staff about intake and materials and submission of materials for review.

• Perform Quality Assurance reviews on credentialing records.

• Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.

• Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.

• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

• Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff.

• Participate in training other clinical staff on clinical operations.

• Participate in quality improvement initiatives and maintenance of SOPs.

• Assesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures.

• Mentors and coaches patient coordinators.

#SOAR

What You Will Need:

• Associate’s degree

• A minimum of TWO (2) years of experience in an administrative, clinical, medical, and/or research setting.

• Maintain client communication regarding data management project status and review key project questions with clients, working in a hospital setting.

• Perform data abstraction and data en