PATIENT OBSERVATION MANAGER, Leesburg, VA

​Salary:  

Other Forms of Compensation:  

Pay Grade: 10 

 

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

 

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

Summary: As a Patient Observation Manager, you will be responsible for the effective leadership of a team within a hospital setting.

Key Responsibilities:

• Orients, trains, and develops all levels of personnel such as; patient observation attendants, dispatchers, trainers, transporters, couriers, and drivers
• Assists in coordination of activities and services with other departments
• Ability to understand and apply knowledge of basic patient observation concepts, infection control practices, and proper body mechanics
• Maintains a collaborative environment of highly motivated associates
• Understands and able to resolve, explain, and develop dispatcher logic, patient observation and transporter activities; monitor and supervise dispatcher activity
• Assists unit director in achieving financial objectives; ensures department operates within budget; assists controlling departmental expenses
• Ensures proper operation of software programs, page and phone handling systems within the department
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
• Management of patient observation add-on services such as, but not limited to; patient observation, lift, courier, valet or shuttle, where applicable.

Preferred Qualifications:

• Two-year college degree or equal-related experience preferred
• Management experience in hospital environment and/or patient observation/transportation highly desired
• Effective organizational and time management skills
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
• Excellent judgment skills for problem solving of performance of associates’, the coordination of hospital activities, and enforcement of policies in stressful situations
• Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable
• Effective verbal, listening and written communication skills
• Advanced skills in Excel, Word, PowerPoint, and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We