Customer Service & Client Retention Specialist
BruntWorkAbout the role
This is a remote position.
Schedule: You must be available during the following hours:
Monday to Friday: 9:45 AM – 7:15 PM CST Saturday: 9:45 AM – 7:15 PM CST Sunday: 11:45 AM – 6:15 PM CST
Total Weekly Hours: 8 hours per day — 40 hours total Client Timezone: Central Time (Arkansas)
Our client is a thriving beauty and wellness salon specializing in premium waxing, sugaring, facials, and lash services. They’ve built a loyal client base through exceptional service and are now scaling their operations to better serve existing customers while driving growth through strategic re-engagement campaigns. The salon uses modern POS technology and automated systems to streamline operations and enhance client experience.
You’ll be the friendly voice that reconnects clients with the self-care services they love while helping drive meaningful revenue growth. This is not cold calling — you’ll be reaching out to existing clients who already know and trust the brand, encouraging them to return and stay consistent with their wellness routine. You’ll work directly with warm leads and established relationships, making this a rewarding role where you genuinely help people while contributing to business success.
Responsibilities
-
Contact existing clients who haven’t visited recently to encourage rebooking and re-engagement
-
Execute targeted outreach campaigns for promotions, special offers, and specific client segments
-
Generate bookings and appointments through warm calling efforts to the established client base
-
Create and refine natural-sounding scripts that feel conversational rather than sales-focused
-
Use the Zenoti POS system to access client information, booking history, and manage communications
-
Handle basic client inquiries regarding services, availability, pricing, and current promotions
-
Follow up using pre-saved messaging templates and automated communication tools
-
Potentially manage incoming salon calls once call-forwarding is established
-
Track outreach results and booking conversions to optimize campaign effectiveness
Requirements
-
Excellent English with clear, professional communication skills and a friendly phone manner
-
1–2+ years of customer service or client outreach experience
-
Comfortable making phone calls and building genuine rapport with clients
-
Ability to learn new software systems (specifically the Zenoti POS platform)
-
Professional demeanor with the ability to follow scripts while keeping conversations natural
-
Basic computer skills for accessing client databases and scheduling platforms
-
Bonus: Experience in beauty, wellness, or appointment-based businesses
-
Helpful if familiar with CRM or POS systems
-
Work with warm leads and existing clients — no cold calling
-
Flexible remote work arrangement with technology support provided
-
Opportunity to grow from part-time to full-time based on performance
-
Direct impact on business growth through meaningful client relationships
-
Access to secure remote worker technology and co
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s